Customer Experiences with Contact Center AI - Dialogflow CX Specialization
- Offered byCoursera
Customer Experiences with Contact Center AI - Dialogflow CX Specialization at Coursera Overview
Customer Experiences with Contact Center AI - Dialogflow CX Specialization
at Coursera
Duration | 3 months |
Total fee | Free |
Mode of learning | Online |
Official Website | Explore Free Course  |
Credential | Certificate |
Customer Experiences with Contact Center AI - Dialogflow CX Specialization at Coursera Highlights
Customer Experiences with Contact Center AI - Dialogflow CX Specialization
at Coursera
- Earn a Certificate upon completion from Google cloud
- Financial aid available
Customer Experiences with Contact Center AI - Dialogflow CX Specialization at Coursera Course details
Customer Experiences with Contact Center AI - Dialogflow CX Specialization
at Coursera
Skills you will learn
More about this course
- In this series, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI)
- Use Dialogflow CX to create virtual agents and test them using the simulator
- Learn to add functionality to access data from external systems, making virtual agents conversationally dynamic
- Introduced to testing methods, connectivity protocols, APIs, environment management, and compliance measures
- Learn best practices for integrating conversational solutions with your existing contact center software and implementing solutions securely and at scale
Customer Experiences with Contact Center AI - Dialogflow CX Specialization at Coursera Curriculum
Customer Experiences with Contact Center AI - Dialogflow CX Specialization
at Coursera
Contact Center AI: Conversational Design Fundamentals
Virtual Agent Development in Dialogflow CX for Software Devs
Virtual Agent Development in Dialogflow CX for Citizen Devs
Contact Center AI: Operations and Implementation
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