Customer Management

4.7 /5

(24 Ratings)

Offered byGreat Learning

Customer Management
at
Great Learning
Overview

Duration	1 hour
Total fee	Free
Mode of learning	Online
Difficulty level	Beginner
Official Website	Explore Free Course
Credential	Certificate

Customer Management
at
Great Learning
Highlights

Earn a certificate of completion

Customer Management
at
Great Learning
Course details

What are the course deliverables?

Customer Management
CRM

More about this course

In this course, we'll understand the fundamental aspects of customer management
We'll learn how customer management is a broader concept when compared to CRM
We'll also differentiate customer relationship management from customer experience and customer success management

Customer Management
at
Great Learning
Curriculum

Agenda For Customer Management

Introduction To Customer Management

Customer Relationship Management

CRM Software

Features of CRM

Customer Experience Management

CRM, SCM and PLM

Customer Success Management

Marketing Strategies to Increase Customer Loyalty

Summary of Customer Management

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Customer Management
at
Great Learning
Students Ratings & Reviews

4.7/5

24 Ratings

4-5
17
3-4
6
2-3
1

Gokaran

Customer Management

Offered by Great Learning

Learning Experience: I have great experience by doing this course i understand the conservation smooth talk, nice presentation

Faculty: There faculty is teaching good way and explanation or examples Nicely arrange every part of course heading and slides and then example or explanation, at the end assessments or choose for option questions and answers

Course Support: It is impact on my job searching portal

Reviewed on 24 Feb 2023Read More

Samprabha

Customer Management

Offered by Great Learning

Learning Experience: good platform to learn . Training was knowledgeable . It helped me in my present job too . You can gain the skills related to customer service. And its just an hour which will help for your present as well as future jobs

Faculty: Very very good faculty. Good quality lecturers. Knowledgeable too. Everything was perfect. good platform to learn . Training was knowledgeable . It helped me in my present job too . You can gain the skills related to customer service. And its just an hour which will help for your present as well as future jobs

Course Support: No impact

Reviewed on 11 Jan 2023Read More

Rohit Pipliya

Customer Management

Offered by Great Learning

Learning Experience: Great

Faculty: Amazing Depth

Course Support: Don't know

Reviewed on 31 Dec 2022Read More

Santhosh Kumar

Customer Management

Offered by Great Learning

Learning Experience: It's very useful to known about depth knowledge on this areas, I can improve my skills for growth up in the platform. Pros it's useful for the all relevant people. Cons it's very least contact having but learn only what's is what concept

Faculty: Faculty is very knowledgeable and think brought mind to explain the concepts clearly Yes

Course Support: No, I just posted and mention in my resume

Reviewed on 3 Sep 2022Read More

shivam

Customer Management

Offered by Great Learning

Faculty: The facility was also good pre-recorded video and after each video ask some questions related to video. Course curriculum are also updated and comprehensive and helpful for me to get job.

Course Support: No

Reviewed on 2 Sep 2022Read More

View All 23 Reviews