IIM Bangalore - Customer Relationship Management
5.0 /5- Offered byedX
Customer Relationship Management at edX Overview
Customer Relationship Management
at edX
Upskilling is a better roadmap to success. Enroll in this course to learn critical principles of ERP through real-life case studies & examples
Duration | 8 hours |
Total fee | Free |
Mode of learning | Online |
Schedule type | Self paced |
Difficulty level | Intermediate |
Official Website | Explore Free Course  |
Credential | Certificate |
Customer Relationship Management at edX Highlights
Customer Relationship Management
at edX
- Earn a Certificate on successful course completion from University System of Georgia
- Enroll for free
- Pay only for getting a certificate of completion
- This course is offered by IIM Bangalore
- Earn a certificate of learning on course completion
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Customer Relationship Management at edX Course details
Customer Relationship Management
at edX
Skills you will learn
What are the course deliverables?
- The meaning and application of CRM
- Benefits of CRM to companies and consumers
- How to implement CRM best practices
- The importance of bonding and building loyalty with customers
- How to build long term customer realtionships
More about this course
- Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technolgies aimed at winning and retaining customers profitably. The objective of this business and management course is to equip you with a sound foundation of CRM concepts and best practices so you can implement CRM practices successfully for long-term profitability
- Businesses aim to win and keep customers. Their competitors also seek to do the same. Even the most successful firms, with excellent marketing programs for attracting customers, have trouble with customer retention
- In this course, you will learn how to shift from a short-term customer transaction based mode of operation to a long-term relationship mode and understand the benefits of having strong customer relations.
Customer Relationship Management at edX Curriculum
Customer Relationship Management
at edX
Introduction to CRM
Building Customer Relationships
Economics of CRM
CRM Applications
CRM in Business Markets
CRM implementation
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Customer Relationship Management at edX Students Ratings & Reviews
Customer Relationship Management
at edX
5/5
2 Ratings- 4-52
R
RAJESH KOLIPYAKA
Customer Relationship Management
Offered by edX
5
Other: The way my sir taught the subject with realtime examples impressed me alot .I am sure this is making and will make an impact on employment Life
Reviewed on 25 Jul 2021Read More
View 1 Review
Customer Relationship Management
at edX
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