Customer Relationship Management in Business Services 

Explain variations in demand relative to capacity

Explain different types of waiting lines and how they operate

Describe consumer behaviour and managing services

Describe managing customer perceptions of risk

Describe Self-Service Technologies (SSTs) and their use

Explain the components of the new service development cycle

Explain the role of culture in service excellence

This online Customer Relationship Management course from Alison will teach you how to design and develop effective and efficient service processes for customers

It will give you a better understanding of consumer behaviour, important marketing elements that shape demand patterns, and the core components of service processes

This Customer Relationship Management in Business Services online course will teach you the knowledge and skills you need to improve your company's customer relationships and become a valuable member of your next organisation