Customer Relationship Management, Swayam, Indian Institute of Management (IIM), Bangalore
- Offered bySwayam
Customer Relationship Management, Swayam, Indian Institute of Management (IIM), Bangalore at Swayam Overview
Customer Relationship Management, Swayam, Indian Institute of Management (IIM), Bangalore
at Swayam
Gain a comprehensive overview of customer relation
Duration | 6 weeks |
Mode of learning | Online |
Credential | Certificate |
Customer Relationship Management, Swayam, Indian Institute of Management (IIM), Bangalore at Swayam Highlights
Customer Relationship Management, Swayam, Indian Institute of Management (IIM), Bangalore
at Swayam
- Earn a certificate of completion
Customer Relationship Management, Swayam, Indian Institute of Management (IIM), Bangalore at Swayam Course details
Customer Relationship Management, Swayam, Indian Institute of Management (IIM), Bangalore
at Swayam
What are the course deliverables?
- Customer retention
- Customer centricity
- Customer lifetime value
- Customer value management
More about this course
- The objective of this business and management course is to equip you with a sound foundation of CRM concepts and best practices so you can implement CRM practices successfully for long-term profitability
Customer Relationship Management, Swayam, Indian Institute of Management (IIM), Bangalore at Swayam Curriculum
Customer Relationship Management, Swayam, Indian Institute of Management (IIM), Bangalore
at Swayam
Introduction to CRM
Building Customer Relationships
Economics of CRM
CRM Applications
CRM in Business Markets
CRM implementation
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Customer Relationship Management, Swayam, Indian Institute of Management (IIM), Bangalore
at Swayam
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