Customer Service, Customer Support, And Customer Experience
5.0 /5- Offered byUDEMY
Customer Service, Customer Support, And Customer Experience at UDEMY Overview
Duration | 2 hours |
Total fee | ₹525 |
Mode of learning | Online |
Credential | Certificate |
Customer Service, Customer Support, And Customer Experience at UDEMY Highlights
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- Learn from 2 articles and 23 downloadable resources
Customer Service, Customer Support, And Customer Experience at UDEMY Course details
- For Entrepreneurs and small business owners who need to do customer support
- Customer service to build super-fans who buy more and recommend the business to their friends
- Create a customer experience that delights clients and makes them feel like they are getting a great product
- Make more money from repeat customers and referrals
- Turn even angry clients into loyal, long-term clients through amazing customer service
- Engage customers in a better way
- Customer experience is when students proactively provide great customer care, delight people, and turn them into raving super-fans
- Customer service is when learners reactively deal with customer problems, delight them, and turn them into raving super-fans
- Use customer service and customer experience to create happy customers even if at first learners have to deal with upset customers and turn them into superfans
- Use customer service and customer experience as marketing and branding strategies because they help sell more
Customer Service, Customer Support, And Customer Experience at UDEMY Curriculum
Introduction
Common course Q&A: how to watch, subtitles, video quality, your certificate
Seven types of customer complaints and how to deal with each
Customer service fundamentals quiz
Example of an angry customer email and common misunderstandings
Dealing with angry clients and deciding when to fire clients
Firing bad clients - how to say goodbye in a professional way without damage
Quiz on dealing with angry clients
Saying "no" in a positive way that sounds like a "yes" - great customer service
Adding positive words to your customer support interactions
Examples of negative words not to use and how to rephrase
Active listening for your customer service
Example of active listening and improved comprehension I had to go through
How to not lose a customer with bad support
Ask to rephrase to make sure you understood
Listening skills exercise
Listening skills exercise - answer
Active listening quiz 1
Active listening quiz 2
Section introduction on inspiring client interactions
Examples of how to add engagement and proactive support into different products
Podcast example to learn from
Example of grout product creating a support group on FB
Say thank you in every communication
Customer service software and tools
Section quiz
Customer Service, Customer Support, And Customer Experience at UDEMY Faculty details
Other courses offered by UDEMY
Customer Service, Customer Support, And Customer Experience at UDEMY Students Ratings & Reviews
1 Rating- 4-51
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