Customer Service Foundation
- Offered byUDEMY
Customer Service Foundation at UDEMY Overview
Customer Service Foundation
at UDEMY
An introductory course about understanding the foundations of Customer Service
Duration | 1 hour |
Total fee | ₹649 |
Mode of learning | Online |
Credential | Certificate |
Customer Service Foundation at UDEMY Highlights
Customer Service Foundation
at UDEMY
- Earn a certificate of completion
- 30-Day Money-Back Guarantee
- Get Full Lifetime Access
Customer Service Foundation at UDEMY Course details
Customer Service Foundation
at UDEMY
Who should do this course?
- For Anyone looking to gain an understanding of the Customer Service Foundation and its practical application in the business environment.
What are the course deliverables?
- Identify the critical elements of customer service
- To be navigated through the tough mindset of first impressions
- Learn the importance of customer service
- Learn the fundamentals of customer service
- Be informed on handling complaints
- Know how to set targets and goals
More about this course
- Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers
- There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications
- The Customer Service Certification Pathway has been created to support students in their aim to gain relevant qualifications that practically apply to the ever-changing world of customer services
- The Customer Certification Pathway has three main parts: The Customer Service Foundation Program, Customer Service Intermediate Program, and the Customer Service Expert Program
Customer Service Foundation at UDEMY Curriculum
Customer Service Foundation
at UDEMY
Introduction
Critical Elements of Customer Service
First Impressions
Why Bother?
Representation and What Does the Business Expect
Job Satisfaction and Business Responsibility
Fundamentals of Customer Service
Meeting Expectations and Responsive Service
Reliable Service
Tangibles and Above & Beyond
Handling Complaints
Handling Complaints and The Customer is Always Right
Taking Responsibility and Problem Solving
Customer Service Foundation at UDEMY Entry Requirements
Customer Service Foundation
at UDEMY
Eligibility criteria
- Basic understanding of the business industry
Conditional Offer
- Not mentioned
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Customer Service Foundation
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