Customer Service Foundations
3.8 /5- Offered byLinkedin Learning
Customer Service Foundations at Linkedin Learning Overview
Duration | 2 hours |
Total fee | ₹1,150 |
Mode of learning | Online |
Credential | Certificate |
Customer Service Foundations at Linkedin Learning Highlights
- Earn a certificate of completion from LinkedIn Learning
Customer Service Foundations at Linkedin Learning Course details
- In this course, customer service expert Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty
- Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers
- He also shares ways to find out what your customers really think about your service, and use their feedback to improve
Customer Service Foundations at Linkedin Learning Curriculum
Introduction
Keeping your customers happy
Creating your customer service learning plan
Building Your Customer Service Skills
Defining customer service
Identifying your customers
Making a difference for customers
Avoiding burnout by staying focused
Building Rapport with Your Customers
Connecting rapport to outstanding service
Implementing techniques to build rapport
Starting a conversation
Enhancing your likability
Exceeding Customer Expectations
Uncovering customer needs
Actively listening to customers
Identifying emotional needs
Managing expectations
Going the extra mile
Solving Customer Service Challenges
Taking ownership of problems
Empathizing with customers
Preventing negative emotions
Defusing angry customers
Anchoring your own attitude
Expanding your influence
Becoming a customer advocate
Conclusion
Continuing to build your customer service skills
Customer Service Foundations at Linkedin Learning Faculty details
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