Customer Service: Problem Solving and Troubleshooting
5.0 /5- Offered byLinkedin Learning
Customer Service: Problem Solving and Troubleshooting at Linkedin Learning Overview
Customer Service: Problem Solving and Troubleshooting
at Linkedin Learning
Learn everything you need to know about Problem Solving and Troubleshooting and give a boost to your professional career
Duration | 1 hour |
Total fee | ₹1,150 |
Mode of learning | Online |
Credential | Certificate |
Customer Service: Problem Solving and Troubleshooting at Linkedin Learning Highlights
Customer Service: Problem Solving and Troubleshooting
at Linkedin Learning
- Earn a certificate of completion from LinkedIn Learning
Customer Service: Problem Solving and Troubleshooting at Linkedin Learning Course details
Customer Service: Problem Solving and Troubleshooting
at Linkedin Learning
More about this course
- In this course, learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications
- Discover how to effectively deal with issues, while maintaining a positive relationship with your customers (and your own sanity)
- Plus, learn how to identify and resolve larger systemic issues within your company
Customer Service: Problem Solving and Troubleshooting at Linkedin Learning Curriculum
Customer Service: Problem Solving and Troubleshooting
at Linkedin Learning
Introduction
Welcome
Make customer service easy
A Two-Step Approach to Commonsense Customer Service for Most Situations
Validity of complaints
How to respond to valid complaints
How to respond to invalid complaints
Critical Customer Service Problem-Solving Skills
Diagnose before you prescribe
Listen and listen carefully
Verify, clarify, and follow up
Critical Troubleshooting Skills
Disarm an angry customer
Give the customer options
How to deliver bad news
Final Thoughts
Maintain your own sanity
Looking inward to improve
Conclusion
Next steps
Customer Service: Problem Solving and Troubleshooting at Linkedin Learning Faculty details
Customer Service: Problem Solving and Troubleshooting
at Linkedin Learning
Noah Fleming
In under five years, Noah has helped his clients generate over $5bn in word-of-mouth business and new revenue from their existing customers.
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Customer Service: Problem Solving and Troubleshooting
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