Customer Service Skills
5.0 /5- Offered byAlison
Customer Service Skills at Alison Overview
Duration | 3 hours |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
Customer Service Skills at Alison Highlights
- Earn a certificate after completion of course
Customer Service Skills at Alison Course details
Define customer service
Discuss how to focus on the customer and their needs
Explain how to employ expected workplace etiquette
Outline the rules of appropriate telephone etiquette
List how to deal with customer complaints effectively
Describe how to deal with the stress caused by difficult customers
This training course teaches participants the basics of customer service
Learn how to focus on the customer to understand their expectations to help improve their experience of their business
Explain how to deal with stress and constructively interact with clients on the telephone to handle complaints
This course lays out the basics of good customer service by breaking down how to anticipate people's expectations to serve your customer base better
Customer Service Skills at Alison Curriculum
MODULE 1
Understanding Customer Service
Topic A: Understanding Customer Service
Topic B: Identifying Customer Expectations
Topic C: Providing Excellent Customer Service
Review Quiz
MODULE 2
Focusing on the Customer
Topic A: Focusing on the Customer
Review Quiz
Customer Service and the Telephone Topic A: Customer Service and the Telephone
Review Quiz
MODULE 3
Handling Complaints
Topic A: Handling Complaints
Review Quiz
MODULE 4
Enduring Stress
Topic A Enduring Stress
Review Quiz
MODULE 5
Course Assessment
Other courses offered by Alison
Customer Service Skills at Alison Students Ratings & Reviews
5 Ratings- 4-55
Student Forum
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