Effective Communication for Today's Leader
- Offered byCoursera
Effective Communication for Today's Leader at Coursera Overview
Duration | 25 hours |
Total fee | Free |
Mode of learning | Online |
Difficulty level | Intermediate |
Official Website | Explore Free Course  |
Credential | Certificate |
Effective Communication for Today's Leader at Coursera Highlights
- Shareable Certificate Earn a Certificate upon completion
- 100% online Start instantly and learn at your own schedule.
- Course 1 of 3 in the Leadership and Negotiation Skills Specialization
- Flexible deadlines Reset deadlines in accordance to your schedule.
- Intermediate Level Bachelors degree
- Approx. 25 hours to complete
- English Subtitles: English
Effective Communication for Today's Leader at Coursera Course details
- Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues.
- Being a good communicator is synonym to being a good leader.
- Interpersonal and group communication helps us to create better business environments, and therefore, to have better results.
Effective Communication for Today's Leader at Coursera Curriculum
Topic 1. Human communication levels
What is communication?
Interpersonal communication skills
General objective and list of topics
Schedule
Frequent questions
Evaluation
Methodology
Initial Self-Diagnosis
Introduction
Communication Elements
Infographic. Human communication levels
To know more
PDF. Recommendations for clear direct communication
Infographic. Interpersonal communication skills
Contextualized situation
Evaluation of Topic 1. Human communication levels
Invitation to continue with the next topic
Initial Self-Diagnosis
Self-evaluation. What is communication?
Self-evaluation. Interpersonal communication skills
Contextualized situation
Topic Evaluation 1
Topic 2. Assertive communication
What is assertiveness?
Planning communication
Introduction
Assertiveness as a communication skill
Infographic. Assertive communication
To know more
PDF. The assertive leader
Infographic. DESC Script for assertive messages
Individual practice with peer evaluation description
Evaluation of Topic 2. Assertive communication
Invitation to continue with the next topic
Self-evaluation. What is assertiveness?
Self-evaluation. Planning communication
Topic Evaluation 2
Topic 3. Empathetic listening
Levels of listening: hearing, listening, and empathizing
Steps for effective listening
Introduction
Dialogue and empathy as tools to resolve conflicts
Infographic. Levels of depth in listening
To know more
PDF. Empathy as a tool for active listening
Infographic. The technique of empathetic listening
Challenge
Evaluation of Topic 3. Empathetic listening
Invitation to continue with the next topic
Self-evaluation. Levels of listening: hearing, listening, and empathizing
Self-evaluation. Steps for effective listening
Challenge
Topic Evaluation 3
Topic 4. Performance feedback
Use and benefits of feedback
The GROW Model: steps for conducting a feedback session
Introduction
The feedback cycle
Infographic. Key feedback actions
To know more
PDF. Frequent errors when giving feedback
Infographic. The GROW Model
Evaluation of Topic 4. Performance feedback
Final Exam
Final Self-Diagnosis
Closure
Self-evaluation. Use and benefits of feedback
Self-evaluation. The GROW Model: steps for conducting a feedback session
Topic Evaluation 4
Final Exam
Final Self-Diagnosis
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