Explore the core capabilities of Microsoft Dynamics 365 customer engagement apps
- Offered byMicrosoft
Explore the core capabilities of Microsoft Dynamics 365 customer engagement apps at Microsoft Overview
Duration | 2 hours |
Total fee | Free |
Mode of learning | Online |
Schedule type | Self paced |
Difficulty level | Beginner |
Official Website | Explore Free Course  |
Credential | Certificate |
Explore the core capabilities of Microsoft Dynamics 365 customer engagement apps at Microsoft Course details
- This learning path introduces learners to the capabilities shared across Dynamics 365 customer engagement apps
- You'll learn about Microsoft Dataverse, get an overview of Dynamics 365 customer engagement apps, and learn about common capabilities
- This learning path helps prepare you for Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
Explore the core capabilities of Microsoft Dynamics 365 customer engagement apps at Microsoft Curriculum
Describe the foundations of Dynamics 365 customer engagement apps
Introduction
Describe customer relationship management
Describe Microsoft Power Platform and Dynamics 365 customer engagement apps
Describe Microsoft Dataverse and Dynamics 365 customer engagement apps
Describe use cases for Dynamics 365 customer engagement apps
Navigate to and within Dynamics 365 customer engagement apps
Knowledge check
Summary and resources
Describe shared activities and integration options in Dynamics 365 customer engagement apps
Introduction
Describe customers and activities
Exercise: Manage customers and activities
Describe search criteria and filters
Describe reporting capabilities including charts, dashboards, and views
Describe Excel integrations
Describe Microsoft Teams integration
Describe Outlook integration
Knowledge check
Summary and resources
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