Help agents be more productive in Dynamics 365 Customer Service
- Offered byMicrosoft
Help agents be more productive in Dynamics 365 Customer Service at Microsoft Overview
Duration | 4 hours |
Total fee | Free |
Mode of learning | Online |
Schedule type | Self paced |
Difficulty level | Intermediate |
Official Website | Explore Free Course  |
Credential | Certificate |
Help agents be more productive in Dynamics 365 Customer Service at Microsoft Course details
- Create custom experiences for agents with the App profile manager in Customer Service
- Enhance agent productivity with Customer Service workspace
- Enhance agent productivity and personalization in Omnichannel for Customer Service
- Enhance agent productivity and personalization in Customer Service Hub
- Get started with Dynamics 365 Productivity Tools
- Create smart assist solutions in Omnichannel for Dynamics 365 Customer Service
- This path discusses options to help agents be more productive when using the Customer Service app
- This learning path helps prepare you for Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant
- It will also provide agents with the ability have multiple sessions open at a time in a single workspace experience
- Learn how to configure historical information and communication tools to help your agents be more productive
Help agents be more productive in Dynamics 365 Customer Service at Microsoft Curriculum
Create custom experiences for agents with the App profile manager in Customer Service
Introduction
Get started with the app profile manager
Create and use app profiles to manage apps
Application tab templates
Session templates
Manage notification settings and templates
Use templates in workstreams
Check your knowledge
Summary
Enhance agent productivity with Customer Service workspace
Introduction
Explore the Customer Service workspace user interface
View and edit records
Work with case records
Use the Productivity pane in Customer Service workspace
Check your knowledge
Summary
Enhance agent productivity and personalization in Omnichannel for Customer Service
Introduction
Quick replies
Use personal quick replies
Enable sound and missed notifications for conversations
Enable auto-assignment of conversations
Enable sharing of knowledge articles
Check your knowledge
Summary
Enhance agent productivity and personalization in Customer Service Hub
Introduction
Configure the timeline for agents
Use email
Configure email for agents
Check your knowledge
Summary
Get started with Dynamics 365 Productivity Tools
Introduction
Work with macros
Use automation to pass parameters
Work with agent scripts
Smart assist
Check your knowledge
Summary
Create smart assist solutions in Omnichannel for Dynamics 365 Customer Service
Introduction
Work with Microsoft Adaptive Cards
Build a smart assist bot
Integrate a smart assist bot with Omnichannel for Customer Service
Check your knowledge
Summary
Help agents be more productive in Dynamics 365 Customer Service at Microsoft Entry Requirements
- Basic knowledge of the Dynamics 365 Customer Service app.
- Not mentioned
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