Intro to Service Management with ITIL® 4
- Offered byLinkedin Learning
Intro to Service Management with ITIL® 4 at Linkedin Learning Overview
Intro to Service Management with ITIL® 4
at Linkedin Learning
Duration | 2 hours |
Total fee | ₹1,150 |
Mode of learning | Online |
Difficulty level | Beginner |
Credential | Certificate |
Intro to Service Management with ITIL® 4 at Linkedin Learning Highlights
Intro to Service Management with ITIL® 4
at Linkedin Learning
- 1 exercise file
- 4 quizzes
- Access on tablet and phone
Intro to Service Management with ITIL® 4 at Linkedin Learning Course details
Intro to Service Management with ITIL® 4
at Linkedin Learning
Skills you will learn
More about this course
- The ITIL® framework was designed to help all organizations, regardless of their industry or business sector, provide IT services using the most efficient and economical methods
- This course was designed to introduce you to the concepts of service management and the ITIL® 4 framework to help learner determine if studying for the ITIL® 4 Foundation certification is right for learner
Intro to Service Management with ITIL® 4 at Linkedin Learning Curriculum
Intro to Service Management with ITIL® 4
at Linkedin Learning
Introduction
ITIL 4 framework
Fourth Industrial Revolution
Service organizations
Service Management
Service management
Value
Organizations and people
Services and products
Service offerings
Service relationships
Costs
Risks
Utility and warranty
The Basics of ITIL 4
Four dimensions of service management
Service value system
Guiding principles
Service value chain
Continual improvement
The 34 practices
Putting it all together
Practice Exam
ITIL 4 Foundation exam
Conclusion
ITIL certification path
Summary
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Intro to Service Management with ITIL® 4
at Linkedin Learning
Student Forum
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