IT Support: Fundamentals
4.0 /5- Offered byedX
IT Support: Fundamentals at edX Overview
IT Support: Fundamentals
at edX
If you are interested in pursuing a career in IT Support, this course examines basic job skills that can help ensure you become a successful support agent.
Duration | 9 hours |
Mode of learning | Online |
Schedule type | Self paced |
Difficulty level | Intermediate |
Credential | Certificate |
IT Support: Fundamentals at edX Highlights
IT Support: Fundamentals
at edX
- Earn a Certificate of completion from University of Minnesota on successful course completion
- Great content for IT support
- Study from reputed instructors from Microsoft
- Self paced Course
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IT Support: Fundamentals at edX Course details
IT Support: Fundamentals
at edX
Skills you will learn
What are the course deliverables?
- Examine how cultural dimensions and communication styles affect customer behavior
- Learn how different cultures view time
- Examine the basic stages of IT Support case management
- Add a Verified Certificate for ?7,132
More about this course
- In this course, you will be introduced to and better understand the role of an IT support agent, including core priorities and key responsibilities. You will learn how to improve your support skills by interacting with other roles and mastering specific performance skills.The course then examines what influences customer behavior when dealing with IT Support, including global cultural differences and communication styles. The course concludes with an introduction to the basic stages of case management, from initial receipt of a support call through solution development and closure.This is the first in a series of four courses that are targeted to individuals who are considering a move into IT Support.
IT Support: Fundamentals at edX Curriculum
IT Support: Fundamentals
at edX
Introduce the support agent role
Identify the core priorities and key responsibilities of a support agent
Improve your support skills by interacting with other roles
Identify the performance skills a support agent should master
Understand what drives customer behavior when interacting with support agents
Examine how cultural dimensions and communication styles affect customer behavior
Learn how different cultures view time
Examine the basic stages of IT Support case management
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IT Support: Fundamentals at edX Students Ratings & Reviews
IT Support: Fundamentals
at edX
4/5
1 Rating- 3-41
S
SANDIPTA KUMAR PAL
IT Support: Fundamentals
Offered by edX
4
Other: This course is helped me to upgrade my skills. This is a Good course.
Reviewed on 16 Oct 2020Read More
View 1 Review
IT Support: Fundamentals
at edX
Student Forum
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