ITIL 4 Exam Preparation
5.0 /5- Offered byCoursera
ITIL 4 Exam Preparation at Coursera Overview
Duration | 18 hours |
Total fee | Free |
Mode of learning | Online |
Official Website | Explore Free Course  |
Credential | Certificate |
ITIL 4 Exam Preparation at Coursera Highlights
- Shareable Certificate Earn a Certificate upon completion
- 100% online Start instantly and learn at your own schedule.
- Flexible deadlines Reset deadlines in accordance to your schedule.
- Approx. 18 hours to complete
- English Subtitles: English
ITIL 4 Exam Preparation at Coursera Course details
- ITIL® 4 Foundation Test Preparation is designed to introduce learners to the key concepts, terminology, and best practices for creating, and improving the quality of IT services across the IT organization. This class is focused on exam preparation. Through a series of self-paced learning, practice quizzes and exams, students become acquainted with ITIL terminology, and how it applies to the Service Value Lifecycle.
- This course requires 5 weeks at about 2-4 hours/week to complete.
ITIL 4 Exam Preparation at Coursera Curriculum
Introduction to ITIL 4
Introduction to ITIL 4
ITIL v4 Axelos Foundation Syllabus
Introduction - Test Your Knowledge
Module 1 Quiz
Module 2 - Service Management Terms (video 1 of 3)
Module 2 - VOCR Terms (video 2 of 3)
Module 2- Concepts of Service Relationships - (video 3 of 3)
ITIL v4 Glossary
Module 2 Quiz
The Four Dimensions of Service Management
Module 3 -Organizations/People and Information/Technology (video 1 of 2)
Module 3- Partners/Suppliers and Value Streams/Processes (video 2 of 2)
Practice Makes Perfect
Test Your Knowledge - Four Dimensions
Module 3 Quiz
Module 4 - Inputs and Outcome of the SVS (video 1 of 3)
Module 4 - SVS Components (video 2 of 3)
Module 4 - Continual Improvement and Silo's (video 3 of 3)
Overview of ITSM
Test Your Knowledge - SVS
Module 4 Quiz
The Service Value Chain
Module 5 - SVC Activities Plan and Improve (video 1 of 2)
Module 5 - SVC Activities Engage, Design/Transition, Obtain/Build, and Deliver/Support (video 2 of 2)
ITIL 4 Overview- BMC
Test Your Knowledge - SVC
Module 5 Quiz
Module 6 - GP's Focus on Value and Start where you are (video 1 of 3)
Module 6 - GP's Progress Iteratively with feedback, Collaborate/promote visibility, and Think/work holistically- (video 2 of 3)
Module 6 - GP's Keep it simple/practical, and Optimize/automate (video 3 of 3)
Applying the Guiding Principles
Test Your Knowledge - Guiding Principles
Module 6 Quiz
ITIL 4 Practices
Module 7 - General Management Practices (video 1 of 10)
Module 7-General Management Practices continued (video 2 of 10)
Module 7-General Management Practices continued (video 3 of 10)
Module 7- Service Management Practices (video 4 of 10)
Module 7 - Service Management Practices continued (video 5 of 10)
Module 7 - Service Management Practices continued (video 6 of 10)
Module 7 - Service Management Practices continued (video 7 of 10)
Module 7 - Service Management Practices continued (video 8 of 10)
Module 7 - Service Management Practices continued (video 9 of 10)
Module 7 - Service Management Practices continued and the Technical Management Practice (video 10 of 10)
ITIL 4 Guide to Practices
ITIL 4 Practices
Module 8 - ITIL 4 Course Review
ITIL 4 Case study - Vodafone
ITIL4 - Axelos Booklet
ITIL 4 SVC and Value Streams
Test Your Knowledge - Course Review
Exam Overview
Sample Exam #1
Sample Exam #2
Other courses offered by Coursera
ITIL 4 Exam Preparation at Coursera Students Ratings & Reviews
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