ITIL 4 Managing Professional Certification
5.0 /5- Offered byPeopleCert
ITIL 4 Managing Professional Certification at PeopleCert Overview
ITIL 4 Managing Professional Certification
at PeopleCert
Develop the skills necessary to lead ITSM initiatives, drive organizational change, and optimize service delivery
Mode of learning | Online |
Credential | Certificate |
ITIL 4 Managing Professional Certification at PeopleCert Highlights
ITIL 4 Managing Professional Certification
at PeopleCert
- Earn a certificate after completion of the course
ITIL 4 Managing Professional Certification at PeopleCert Course details
ITIL 4 Managing Professional Certification
at PeopleCert
Skills you will learn
Who should do this course?
- IT Service Managers
- IT Directors
- IT Consultants
- IT Project Managers
- IT Architects
- IT Operations Managers
- IT Process Owners
What are the course deliverables?
- Understanding the integration of value streams and processes to create, deliver, and support IT services
- Emphasizing the importance of collaboration, automation, and measurement to enhance service delivery
- Exploring methods for engaging and managing stakeholders throughout the service value chain
- Focusing on customer experience, relationship management, and customer journey mapping
- Examining approaches to digital transformation and enabling high-velocity IT operations
- Discussing concepts such as Agile, DevOps, Lean, and Continuous Integration/Continuous Delivery (CI/CD)
More about this course
- This course is designed to equip IT professionals with the skills and knowledge necessary to become effective leaders in IT service management (ITSM) using the ITIL 4 framework
- This course is a comprehensive program designed to equip IT professionals with the skills and knowledge necessary to excel in IT service management (ITSM) leadership roles
ITIL 4 Managing Professional Certification at PeopleCert Curriculum
ITIL 4 Managing Professional Certification
at PeopleCert
ITIL 4 Specialist: Create, Deliver, and Support (CDS)
ITIL 4 Specialist: Drive Stakeholder Value (DSV)
ITIL 4 Specialist: High-Velocity IT (HVIT)
ITIL 4 Strategist: Direct, Plan, and Improve (DPI)
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ITIL 4 Managing Professional Certification
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Student Forum
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