Learn the fundamentals of Microsoft Dynamics 365 Customer Service
- Offered byMicrosoft
Learn the fundamentals of Microsoft Dynamics 365 Customer Service at Microsoft Overview
Learn the fundamentals of Microsoft Dynamics 365 Customer Service
at Microsoft
Covers Omnichannel for Customer Service and historical analytics
Duration | 2 hours |
Total fee | Free |
Mode of learning | Online |
Schedule type | Self paced |
Difficulty level | Beginner |
Official Website | Explore Free Course  |
Credential | Certificate |
Learn the fundamentals of Microsoft Dynamics 365 Customer Service at Microsoft Course details
Learn the fundamentals of Microsoft Dynamics 365 Customer Service
at Microsoft
More about this course
- This learning path introduces learners to Dynamics 365 Customer Service
- You will learn about the core product capabilities and other tools that you can use to effectively and efficiently manage the support process for customers
- This course introduces learners to Dynamics 365 Customer Service, focusing on core elements such as cases, case lifecycle, queues and Service-level agreements (SLAs)
- This course introduces learners to the knowledge management capabilities of Dynamics 365 Customer Service
Learn the fundamentals of Microsoft Dynamics 365 Customer Service at Microsoft Curriculum
Learn the fundamentals of Microsoft Dynamics 365 Customer Service
at Microsoft
Explore Dynamics 365 Customer Service
Introduction
Overview
Review the case lifecycle
Work with cases and queues
Describe case management
Describe business process flows
Describe entitlements and service-level agreements (SLAs)
Knowledge check
Summary
Examine knowledge management in Dynamics 365 Customer Service and related apps
Introduction
Describe knowledge management
Explore Omnichannel for Customer Service
Explore historical analytics
Knowledge check
Summary
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