Listening to Customers
5.0 /5- Offered byLinkedin Learning
Listening to Customers at Linkedin Learning Overview
Listening to Customers
at Linkedin Learning
Listening is one of the most singularly powerful tools anyone involved with customer service has in their arsenal
Duration | 1 hour |
Total fee | ₹899 |
Mode of learning | Online |
Difficulty level | Beginner |
Credential | Certificate |
Listening to Customers at Linkedin Learning Highlights
Listening to Customers
at Linkedin Learning
- Earn a certificate of completion from LinkedIn Learning
Listening to Customers at Linkedin Learning Course details
Listening to Customers
at Linkedin Learning
Skills you will learn
More about this course
- In this short course, join customer strategy expert Noah Fleming as he helps you bolster your critical listening skills, providing you with a framework designed to help you succeed
- Noah covers crucial, surface-level skills like body language and rapport
- He also explains how to listen to and empathize with customers, while continuously adding value by asking the right questions to create further listening moments
Listening to Customers at Linkedin Learning Curriculum
Listening to Customers
at Linkedin Learning
Introduction
Why should we listen to customers?
Successfully Listening to Your Customers: The Basics
Critical listening skills: Getting started
Customer care: Being judgment free
Ask your customers the right questions
Use empathy to build trust with customers
Use body language in customer service
Maintain the right mindset to provide great service
Successfully Listening to Your Customers: The Techniques
Use the verify and clarify techniques to avoid mistakes
Provide solutions to customers
Manage unhappy customers
Conclusion
Keep improving!
Listening to Customers at Linkedin Learning Faculty details
Listening to Customers
at Linkedin Learning
Noah Fleming
In under five years, Noah has helped his clients generate over $5bn in word-of-mouth business and new revenue from their existing customers.
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Listening to Customers at Linkedin Learning Students Ratings & Reviews
Listening to Customers
at Linkedin Learning
5/5
1 Rating- 4-51
N
Neeraj kukreti
Listening to Customers
Offered by Linkedin Learning
5
Learning Experience: Content was quite good examples and exercises were really engaging
Faculty: Instructors taught well
Activities and content was good good brush for service industry
Course Support: Career support was helpful
Reviewed on 26 Jun 2022Read More
View 1 Review
Listening to Customers
at Linkedin Learning
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