Macquarie University - Negotiation skills: Negotiate and resolve conflict
- Offered byCoursera
Negotiation skills: Negotiate and resolve conflict at Coursera Overview
Duration | 14 hours |
Start from | Start Now |
Total fee | Free |
Mode of learning | Online |
Difficulty level | Beginner |
Official Website | Explore Free Course  |
Credential | Certificate |
Negotiation skills: Negotiate and resolve conflict at Coursera Highlights
- Shareable Certificate Earn a Certificate upon completion
- 100% online Start instantly and learn at your own schedule.
- Course 2 of 4 in the Influencing: Storytelling, Change Management and Governance Specialization
- Flexible deadlines Reset deadlines in accordance to your schedule.
- Beginner Level
- Approx. 14 hours to complete
- English Subtitles: Arabic, French, Portuguese (European), Italian, Vietnamese, German, Russian, English, Spanish
Negotiation skills: Negotiate and resolve conflict at Coursera Course details
- Modern organisations are characterised by increasingly higher levels of uncertainty, complexity and diversity. In our current globalised work environment, how can you manage the power and politics that persistently influence organisational decision-making? Being savvy about organisational politics and having the nous to negotiate and resolve conflict is a critical capability for managers at all levels. This course will develop your negotiation and conflict resolution skills-crucial to becoming a positive influence in your organisation. Via structured learning activities (video lectures, quizzes, discussion prompts and written assessments) you will conceptualise and measure power and politics; analyse and develop strategies for influencing stakeholders; and learn how to act with integrity and purpose when "playing politics".
Negotiation skills: Negotiate and resolve conflict at Coursera Curriculum
Resolving conflicts and negotiating agreements in the new world of work
Course welcome and introduction
Week 1 outline
1.1 Your skillset and the new world of work
1.2 Awareness and diagnosis
1.3 Becoming proactive
1.4 Goals of negotiation
Course overview
Learning activities and assessment
Explore further resources 1
Recall 1: Check your understanding
Theories of conflict, pathways to resolution
Week 2 outline
2.1 Why is conflict different?
2.2 What am I dealing with? Types of conflict relationships
2.3 When things go wrong
Explore further resources 2
Recall 2: Check your understanding
Check your applied learning (Weeks 1-2)
Building and using a skillset: Moving from ?knowing to doing?
Week 3 outline
3.1 Orienting: Past, present, future
3.2 Toolkit: Sharpen your skills
3.3 Goal setting: Maximising vs satisficing
Become a Global MBA learner
Explore further resources 3
Recall 3: Check your understanding
The three negotiations: Content, process, and relationship
Week 4 outline
4.1 Interests and trade-offs: Content vs process
4.2 Becoming a facilitator: Process skills
4.3 Structure: Proposing a process
Explore further resources 4
Recall 4: Check your understanding
Check your applied learning (Weeks 3-4)
When context matters: negotiating across a cultural divide
Week 5 outline
5.1 Cultural rules: Communication barriers
5.2 How culture manifests in negotiation
5.3 When context matters: Attribution errors
Defining culture
Hofstede: A critique
Explore further resources 5
Recall 5: Check your understanding
Coping with complexity: From multi-party negotiation to conflict transformation
Week 6 outline
6.1 Complexity in negotiation and conflict resolution
6.2 Multiparty stakeholders
6.3 Change the game: Conflict transformation
Course wrap-up
Explore more resources 6
Recall 6: Check your understanding
Check your applied learning (Weeks 5-6)
Negotiation skills: Negotiate and resolve conflict at Coursera Admission Process
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