Postgraduate Diploma: CRM Platform Expert
- Offered byUDEMY
Postgraduate Diploma: CRM Platform Expert at UDEMY Overview
Postgraduate Diploma: CRM Platform Expert
at UDEMY
Gain a comprehensive overview of the CRM principles and concepts
Duration | 2 hours |
Total fee | ₹649 |
Mode of learning | Online |
Difficulty level | Advanced |
Credential | Certificate |
Postgraduate Diploma: CRM Platform Expert at UDEMY Highlights
Postgraduate Diploma: CRM Platform Expert
at UDEMY
- Earn a certificate of completion from Udemy
- Learn from 14 downloadable resource
- Get full lifetime access of the course material
- Comes with 30 days money back guarantee
Read more
Postgraduate Diploma: CRM Platform Expert at UDEMY Course details
Postgraduate Diploma: CRM Platform Expert
at UDEMY
Skills you will learn
What are the course deliverables?
- Business Principles of Customer Relationship Management
- Multichannel Sales, Service, Marketing and Business Management
- Business principles of implementation of oCRM tools (Microsoft Dynamics 365 (CRM), Oracle Siebel CRM, Salesforce)
- Business principles of implementation of aCRM tools (SAS MA, Microsoft Azure, AWS)
- Sales Management
- Service and claims Management
- Cross-sale and up-sale
- Digital Channels building
- Examples from Consumer Lending, Mortgage and other produc-lines of Retail Business
More about this course
- This Course will be interesting to anybody who want to know business cases and business environment of usage of a+? CRM systems
- We will consider different business topics, practical examples and cases and also will talk about business related questions of implementation
Postgraduate Diploma: CRM Platform Expert at UDEMY Curriculum
Postgraduate Diploma: CRM Platform Expert
at UDEMY
Welcome message
Course Introduction
About RBS
Welcome to RBS
Onboarding
Introduction to CRM
Introduction to CRM
CRM at sales and service management
CRM at managing of work of branches network and contact center
Partners, remote and digital channels
Sales methodology
Analytical CRM (aCRM)
Introduction to Analytical CRM (aCRM)
aCRM business cases
aCRM implementation
CRM at marketing
CRM at marketing
CRM at marketing: business cases
Implementation of CRM
Implementation of CRM
Interactive part
Welcome to interactive part
Congratulations with finishing
Free Mentorship Program
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Student Forum
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