Preparing for Your Call Center Customer Service Role
- Offered byCoursera
Preparing for Your Call Center Customer Service Role at Coursera Overview
Duration | 3 hours |
Start from | Start Now |
Total fee | Free |
Mode of learning | Online |
Official Website | Explore Free Course  |
Credential | Certificate |
Preparing for Your Call Center Customer Service Role at Coursera Highlights
- Flexible deadlines Reset deadlines in accordance to your schedule.
- Shareable Certificate Earn a Certificate upon completion
- 100% online Start instantly and learn at your own schedule.
- Coursera Labs Includes hands on learning projects. Learn more about Coursera Labs External Link
- Course 4 of 4 in the CVS Health Call Center Customer Service Professional Certificate
- Beginner Level No prior background knowledge needed. We recommend completing the previous 3 courses of this program.
- Approx. 3 hours to complete
- English Subtitles: English
Preparing for Your Call Center Customer Service Role at Coursera Course details
- Demonstrate Excellent Customer Service provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you have learned in each course.
- -By the end of the course, you will be able to:
- -Create positive interactions with customers
- -De-escalate conflict with customers
- -Create solutions to customer problems
- -Describe the different roles in call center customer service
- To be successful in this course, it is recommended that you complete the first four courses in this program.
Preparing for Your Call Center Customer Service Role at Coursera Curriculum
Career and Job Search Information
Introduction: CVS Health Customer Service Professional Certificate
Preparing for Your Call Center Customer Service Role
Introduction to Your Instructor - Cory
Introduction: Career and Job Search Information
Overview of Hiring Process
Hear from: Denielle Booth
What to Expect from the Hiring Process
Overview: How to Find Available Positions
Components of a Resume
Keywords to Include in a Resume
How to Create a Resume
Overview: Preparing for Your Interview
Professional Communication
Overview: When You Get the Job
Weekly Review: Career and Job Search Information
Preparing for Your Call Center Customer Service Role Course Syllabus
How to Be Successful in this Course
Careers with the CVS Health Customer Care Team
Summary: The Call Center Hiring Process
Summary: Preparing Your Resume
Prepare for your interview - Workbook
Summary: Preparing for your Interview
Activity: Create a resume
Capstone Project
Capstone Project Instructions
Weekly Conclusion:Overview
Congratulations!
Checklist for Interactions
Preparing for Your Call Center Customer Service Role at Coursera Admission Process
Important Dates
Other courses offered by Coursera
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