AWS - Providing Technical Support for AWS Workloads
- Offered byCoursera
Providing Technical Support for AWS Workloads at Coursera Overview
Duration | 7 hours |
Start from | Start Now |
Total fee | Free |
Mode of learning | Online |
Difficulty level | Beginner |
Official Website | Explore Free Course  |
Credential | Certificate |
Providing Technical Support for AWS Workloads at Coursera Highlights
- Earn a certificate from Amazon Web Services
- Add to your LinkedIn profile
- 6 quizzes, 2 assignments
Providing Technical Support for AWS Workloads at Coursera Course details
- What you'll learn
- Understand basics of troubleshooting in a cloud environment
- Identify resources and routes to assist with understanding and troubleshooting
- As a cloud consultant, you might be working with companies of various sizes. Based on a company's unique business needs, you might be responsible for evaluating their existing business solutions and offering more efficient cloud resources. In this course, you'll understand the types of services available and their capabilities and know how to appropriately map the right solution for each unique use case. You'll gain familiarity with the AWS cloud infrastructure, support methods, and mitigation techniques. The course begins with a review of AWS infrastructure, including a review of the foundational compute, networking, storage and database services. You'll then get introduced to the troubleshooting mindset and learn about the tools available and the importance of making a plan. You'll then get the details on troubleshooting with AWS services (Amazon EC2, Amazon Lambda, Amazon VPC) before closing the course with preventative controls and scenarios when using Amazon S3, Amazon RDS, AWS IAM, and AWS Organizations. By completion of this course, you'll be well-versed in listening to a customer's cloud technology concerns and how to best position the most efficient and cost-effective solution.
Providing Technical Support for AWS Workloads at Coursera Curriculum
Module 1: Troubleshoot Cloud-Related Issues
Course Introduction
Module 1 Introduction
Review of AWS Infrastructure
AWS Support Methods
Troubleshooting mindset
Customer scenario for support
Contacting technical support
Module 1 closing
Course Roadmap
Welcome to the course
Pre-Course Survey
How to choose the correct support method?
Choosing a support plan
Avoiding fire scenarios and minimizing customer impact
Troubleshooting with AWS re:Post
Mid-Course Survey
Knowledge check
Module 1 assessment
Pre-Course Survey
Mid-Course Survey
Module 2: Troubleshooting AWS Services
Module 2 introduction
Avoiding common issues in EC2
EC2 instance connectivity issues
Customer Scenario for EC2
Avoiding common issues in AWS Lambda
Customer scenario for AWS Lambda
Avoiding common connectivity issues in Amazon VPC
Amazon VPC Flow Logs
Customer scenario for Amazon VPC
Module 2 closing
EC2 failed status checks
Troubleshooting Amazon EC2 user data (Linux/Windows)
Knowledge check
Ready for the lab?
Module 2 assessment
Lab 1: Getting Started with Amazon EC2
Amazon VPC Flow Logs
Module 3: Topical Customer Scenarios
Week 3 introduction
Amazon S3 preventative measures
Customer scenarios for Amazon S3
Amazon Relational Database Service preventative measures
AWS Identity and Access Management preventative measures
Customer scenario for IAM
AWS Organizations preventative measures
Customer scenario for AWS Organizations
Course closing
Amazon S3 best practices
Amazon RDS best practices
IAM best practices
Post-Course Survey
Knowledge check
Ready for the lab?
Final asessment
Lab 2: Troubleshooting - IAM Access Issues
Post-Course Survey
Providing Technical Support for AWS Workloads at Coursera Admission Process
Important Dates
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