Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
- Offered byLinkedin Learning
Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts at Linkedin Learning Overview
Duration | 2 hours |
Total fee | ₹1,400 |
Mode of learning | Online |
Difficulty level | Intermediate |
Credential | Certificate |
Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts at Linkedin Learning Highlights
- Earn a certificate of completion from LinkedIn Learning
Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts at Linkedin Learning Course details
- The Putting ITIL® Into Practice series is designed to help ITIL® Foundation-certified professionals apply the concepts they have learned
- This course introduces the seven ways framework for applying ITIL® Foundation concepts, with all new content for ITIL® 4?the version that brings IT service management concepts into the cloud-based era
- Instructor David Pultorak covers how to apply the topics covered in ITIL® 4 Foundation: the four dimensions of service management, the ITIL® service value system, ITIL® guiding principles, service value chain activities, and ITIL® service management practices
Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts at Linkedin Learning Curriculum
Introduction
ITIL® 4 in the real world
What you should know
ITIL® Foundation Concepts
What your ITIL® Foundation course covered
Seven Ways to Apply ITIL® Foundation Concepts
Seven ways to apply service management
Enact outcomes
Enable outcomes
Enlighten and empower people
Reduce barriers and increase enablers
Improve moments of truth
Bring the first four ways together
Root out variation
Root out dependency
Lower transaction costs
Reflect and act
Service Management Key Concepts
Apply key service management concepts
Services and service management
Create value with services
Service relationships
Service Management Dimensions
Apply the four dimensions
Organizations and information dimensions
Partners and process dimensions
Service Value System
Apply service value system
Apply service value system components
Service Management Guiding Principles
Apply the ITIL® guiding principles
Apply guiding principles, part 1
Apply guiding principles, part 2
Service Value Chain Activities
Apply the ITIL® service value chain
Apply value chain activities, part 1
Apply value chain activities, part 2
18 Practices
Apply ITIL® management practices
Apply general management practices
Service management practices, part 1
Service management practices, part 2
Service management practices, part 3
Service management practices, part 4
Service management practices, part 5
Service management practices, part 6
Apply the deployment management practice
Conclusion
Next steps
Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts at Linkedin Learning Faculty details
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