Quality 101: Certified Quality Improvement Associate Certification Preparation
5.0 /5- Offered byAmerican Society for Quality (ASQ)
Quality 101: Certified Quality Improvement Associate Certification Preparation at American Society for Quality (ASQ) Overview
Duration | 365 days |
Total fee | ₹24,807 |
Mode of learning | Online |
Credential | Certificate |
Quality 101: Certified Quality Improvement Associate Certification Preparation at American Society for Quality (ASQ) Highlights
- Earn a certificate from American Society for Quality (ASQ)
Quality 101: Certified Quality Improvement Associate Certification Preparation at American Society for Quality (ASQ) Course details
- For those new to quality, process leader practitioners, and those who support the practice of business excellence and would benefit from formal training on the fundamentals of quality and process improvement should attend this training
- Explain the history of quality
- Explain how quality benefits people and organizations
- Identify techniques and tools that can help solve problems and improve processes
- Defining quality can be a challenge because it means different things to different people
- It could mean meeting or exceeding the needs of customers or it could mean products being free from defects
- Perhaps it's the excellent customer service you receive from an organization or the efficient processes used to provide a product or service
- Quality 101 introduces quality concepts to help students understand what quality means and how it is used every day
- It is a fully narrated online course with examples gathered from a variety of industries
Quality 101: Certified Quality Improvement Associate Certification Preparation at American Society for Quality (ASQ) Curriculum
I. Quality Basics
a) Terms, concepts, and principles
1. Quality definitions
2. Quality plan
3. Quality systems
4. Organizational culture
5. Employee involvement and empowerment
6. Systems and processes
7. Variation
8. Standardization
b) Benefits of quality
c) Foundations of quality
II. Team Basics
a) Team organization
1. Team purpose
2. Types of teams
3. Value of teams
b) Roles and responsibilities
c) Team formation and group dynamics
1. Initiating teams
2. Selecting team members
3. Team stages
4. Team conflict
5. Team decision-making
III. Improvement
a) Process improvement
1. Six sigma concepts and tools
2. Lean concepts and tools
3. Benchmarking
4. Incremental and breakthrough improvement
b) Improvement techniques
c) Improvement tools
d) Root cause analysis
e) Risk management
IV. Supplier Relationship
a) Supplier selection
b) Supplier relationship
c) Supplier performance
V. Customer Relationship
a) Customer identification
b) Voice of the customer (VOC)
1. Data gathering and use
2. Complaint process
3. Customer needs
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