Resolving Workplace Conflict
- Offered byUniversal Class
Resolving Workplace Conflict at Universal Class Overview
Resolving Workplace Conflict
at Universal Class
Conflict is unavoidable. Learn how to manage conflict effectively with this course.
Duration | 7 hours |
Mode of learning | Online |
Difficulty level | Beginner |
Official Website | Go to Website  |
Credential | Certificate |
Future job roles | Accounting, HR Manager |
Resolving Workplace Conflict at Universal Class Highlights
Resolving Workplace Conflict
at Universal Class
- Hands On Learning with assignments & review exams
- Earn an official certificate of successful course completion
- Accredited CEUs
Resolving Workplace Conflict at Universal Class Course details
Resolving Workplace Conflict
at Universal Class
What are the course deliverables?
- Describe recognizing and responding to conflict.
- Identify strategies for resolving conflicts.
- Describe confrontation and the best approaches to it.
- Identify personal conflict styles.
- Summarize methods for coping with accusations in the workplace.
- Describe the best methods for managing conflict.
- Summarize manager to manager conflict issues and approaches.
- Recognize when conflict cannot be resolved.
- Summarize methods for preventing conflict in the workplace, and
- Demonstrate mastery of lesson content at levels of 70% or higher.
More about this course
- In this self-paced course you will learn how you can avoid conflict from developing, and methods you can use to resolve conflicts that are occurring and affecting your workplace.
Resolving Workplace Conflict at Universal Class Curriculum
Resolving Workplace Conflict
at Universal Class
Introduction
Recognizing and Responding to Conflict
Strategies for Resolving Conflicts
Confrontation. What is the Best Approach?
Personal Conflict Styles
Personal Conflict Styles
Coping with Accusations in the Workplace
Managing Conflict
Manager to Manager Conflict
Conflict. Avoid, Confront, or Delay?
When Conflict Cannot Be Resolved
Preventing Conflict in the Workplace
Conclusion
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