Salesforce Administrator Certification Training Course
4.4 /5- Offered bySimplilearn
- Private Institute
- Estd. 2010
Salesforce Administrator Certification Training Course at Simplilearn Overview
Duration | 12 hours |
Total fee | ₹8,999 |
Mode of learning | Online |
Credential | Certificate |
Salesforce Administrator Certification Training Course at Simplilearn Highlights
- Course completion certificate
- 4 hands-on projects to perfect the skills learnt
- 4 simulation test papers for self-assessment
- 24x7 learner assistance and support
Salesforce Administrator Certification Training Course at Simplilearn Course details
- For Professionals, IT managers, product managers, and individuals looking to build a career in Salesforce
- Configure Sales and Service
- Manage Sales and Service
- Implement automation
- Debugging
- Data validation
- Configure user interface
- The Salesforce admin course empowers you to implement, configure, and manage Sales and Service Clouds
- This Salesforce Admin Certification Training course will help you establish your credentials in the Salesforce domain, providing a solid boost to your career\
- Lifetime access to high-quality self-paced elearning content curated by industry experts
- 4 projects, 20 case studies, 4 simulation tests, 16 quizzes & more
Salesforce Administrator Certification Training Course at Simplilearn Curriculum
Lesson 01 - Salesforce Overview
1.1 Introduction to Salesforce
1.2 Salesforce Overview
1.3 Introduction to Salesforce
1.4 Salesforce Editions
1.5 Home Page Customization
1.6 User Management
1.7 Creating and Customizing Tabs
1.8 Creating an App
1.9 Uploading a Company Logo
1.10 Company Information Page
1.11 System Overview Page
1.12 Updating the Fiscal Year
1.13 Quiz
1.14 Case Study
1.15 Case Study Demo
1.16 Key Takeaways
Lesson 02 - Sales Cloud
2.1 Introduction to Sales Cloud
2.2 Sales Cloud
2.3 Leads Home Page
2.4 Creating List Views
2.5 Creating and Converting Leads
2.6 Creating Accounts
2.7 Creating Contacts
2.8 Creating Email Templates
2.9 Sending Individual Emails
2.10 Sending Mass Emails
2.11 Creating and Managing Price Books
2.12 Creating Products
2.13 Creating Opportunities
2.14 Creating Activities
2.15 Creating a Web-to-Lead Form
2.16 Creating a Lead Assignment Rule
2.17 Creating a Lead Queue
2.18 Creating an Auto-Response Rule
2.19 Creating Campaigns
2.20 Record Types
2.21 Quiz
2.22 Case Study 1
2.23 Case Study Demo 1
2.24 Case Study 2
2.25 Case Study Demo 2
2.26 Key Takeaways
Lesson 03 - Quote Templates
3.1 Introduction to Quote Templates
3.2 Quote Templates
3.3 Creating a Quote Record
3.4 Creating a Quote Template
3.5 Generating a Quote PDF
3.6 Emailing a Quote PDF
3.7 Modifying Quote Templates
3.8 Quiz
3.9 Case Study
3.10 Case Study Demo
3.11 Key Takeaways
3.12 Conclusion
Lesson 04 - Service Cloud
4.1 Introduction to Service Cloud
4.2 Service Cloud
4.3 Creating Cases
4.4 Creating Case Assignment Rules
4.5 Creating Case Escalation Rules
4.6 Enabling Solutions
4.7 Creating Solutions
4.8 Attaching Solutions to Cases
4.9 Enabling Knowledge
4.10 Configuring Knowledge
4.11 Creating a Web-to-Case Form
4.12 Creating an Email-to-Case Address
4.13 Quiz
4.14 Case Study 1
4.15 Case Study 1 Demo
4.16 Case Study 2
4.17 Case Study 2 Demo
4.18 Key Takeaways
Lesson 05 - AppExchange
5.1 Introduction to AppExchange
5.2 AppExchange
5.3 AppExchange Overview
5.4 Finding and Selecting an App
5.5 Finding a Developer
5.6 Finding a Consultant
5.7 Quiz
5.8 Case Study
5.9 Case Study Demo
5.10 Key Takeaways
5.11 Conclusion
Lesson 06 - Reports
6.1 Introduction to Reports
6.2 Reports
6.3 Understanding Report Formats
6.4 Creating a Leads Report
6.5 Creating Contacts and Accounts Report
6.6 Creating an Opportunity Report
6.7 Adding Leads to a Campaign from a Report
6.8 Creating a Report Chart
6.9 Scheduling Reports
6.10 Creating a Campaign Report
6.11 Summarizing Report Data
6.12 Creating a Report Formula
6.13 Exporting Reports to Excel
6.14 Quiz
6.15 Case Study 1
6.16 Case Study 1 Demo
6.17 Case Study 2
6.18 Case Study 2 Demo
6.19 Key Takeaways
Lesson 07 - Dashboards
7.1 Introduction to Dashboards
7.2 Dashboards
7.3 Understanding Dashboard Components
7.4 Creating a Dashboard
7.5 Refreshing a Dashboard
7.6 Modifying Columns on Dashboards
7.7 Adding Filter to Dashboard
7.8 Managing Access to Reports
7.9 Adding a Report as a Dashboard Component
7.10 Setting Up Dynamic Dashboards
7.11 Enabling Dashboards for iPad
7.12 Modifying Report and Dashboard Interfaces
7.13 Activating the Report Builder on Profiles
Lesson 08 - Chatter and Salesforce to Salesforce Configuration
8.1 Introduction to Chatter
8.2 Chatter
8.3 Chatter Overview
8.4 Enabling Chatter
8.5 Enabling Chatter Feeds on Records
8.6 Configuring Chatter Groups
8.7 Creating Customer Groups
8.8 Creating a Free Customer Chatter User
8.9 Customizing Chatter Email Notifications
8.10 Configuring Salesforce to Salesforce
8.11 Accepting a Salesforce Connection
8.12 Sharing an Account via Salesforce to Salesforce
8.13 Enabling Ideas
8.14 Configuring Ideas Themes
8.15 Enabling Social Accounts
8.16 Enabling Libraries and Content
8.17 Customizing Libraries and Content
8.18 Uploading Documents to Libraries and Content
8.19 Configuring Salesforce1
Lesson 09 - Role Hierarchy
9.1 Introduction to Role Hierarchy
9.2 Role Hierarchy
9.3 Viewing Role Hierarchy
9.4 Creating Roles
9.5 Enabling Field History
9.6 Creating Groups
9.7 Creating Permission Sets
9.8 Assigning Roles to Users
Lesson 10 - Security Controls
10.1 Introduction to Security Control
10.2 Security Control
10.3 Viewing Object Security
10.4 Changing Default Record Access
10.5 Sharing Settings
10.6 Field Accessibility
10.7 Password Policies
10.8 Session Settings
10.9 Login Flows
10.10 Network Access
10.11 Activations
10.12 Session Management
10.13 Login Access Policies
10.14 Certificate and Key Management
10.15 Viewing Setup Audit Trail
10.16 Executing Expire All Passwords
10.17 Delegated Administration
10.18 Remote Site Settings
10.19 Named Credentials
10.20 File Upload and Download Security
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