Salesforce Certification & Courses, Careers, Exams, Online Classes

Salesforce is a software-as-a-service (SaaS) company that offers cloud-based solutions. Being a reputable cloud-based customer relationship management (CRM) platform, it provides organisations with a range of tools and features to manage their sales, marketing, customer service, and other business operations. Today, we will delve into what Salesforce is, explore the skills needed to excel in Salesforce-related roles, and discuss the potential career path for Salesforce professionals.

What is Salesforce?

Salesforce is known as a Customer Relationship Management (CRM) solution that bridges the gap between companies and their customers. Today several companies are using Salesforce CRM for:

1. Structuring effective communications and marketing strategies
2. Establishing a connection between employees and the organization
3. Updating meaningful data
4. Integrating systems and building apps
5. Managing customer relationships

The following skills can help you become a great Salesforce professional:

1. Data modelling, management and security
2. Platform development
3. Salesforce app customization
4. Visualforce basics
5. Search solutions basics
6. Developer console
7. Salesforce object query language
8. Apex object-oriented programming
9. Lightning framework
10. Knowledge of database languages like MySQL, MongoDB, or Hadoop
11. Knowledge of traditional languages like PHP, Java, and .NET
12. Ability to design, administer, and maintain Linux servers
13. Software quality assurance skills
14. Knowledge of information and software security
15. Ability to use automated tools and open source software
16. Good business acumen

Here are some Salesforce-role-relevant skills in detail to consider as well. 

Salesforce Administration Skills

Salesforce administrators are responsible for managing and customising the Salesforce platform based on an organisation's requirements. They configure user accounts, security settings, data management, and workflows. Proficiency in Salesforce administration involves understanding the platform's features, user management, data import/export, and basic automation.

Salesforce Development Skills

Salesforce developers specialise in building custom applications and solutions on the Salesforce platform. They work with programming languages such as Apex (Salesforce's proprietary language), JavaScript, and Visualforce (markup language). Strong knowledge of object-oriented programming, web development, and data integration is essential for Salesforce developers.

Salesforce Integration Skills

Integration skills are crucial in Salesforce to connect the platform with other systems or third-party applications. Salesforce integrates with a wide range of tools and services, such as ERP systems, marketing automation platforms, and payment gateways. Proficiency in APIs, web services, and data synchronization methods enables Salesforce professionals to seamlessly integrate and exchange information between different systems.

Salesforce Analytics Skills

Salesforce provides powerful analytics capabilities to help organisations gain insights into their data and make data-driven decisions. Salesforce professionals with strong analytical skills can leverage tools like Salesforce Einstein Analytics (formerly known as Wave Analytics) to analyse data, create interactive dashboards, and generate meaningful reports for business users.

Salesforce Consultation and Business Analysis Skills

Salesforce consultants play a vital role in understanding an organisation's business processes and aligning them with Salesforce functionalities. They assess requirements, provide recommendations, and design Salesforce solutions tailored to a company's specific needs. Excellent communication, problem-solving, and project management skills are essential for successful Salesforce consultants.

Popular Online Platforms Offering Salesforce Training in India

There are various institutes in India offering online Salesforce courses. Some of these are:

• Trailhead Salesforce

• NIIT Delhi

• Jan Bask Training

• Koeng Solutions

• CRS Info solutions

• Intellipaat

• Salesforce Training India

• Cepta Info tech

• Greens technology

• Vepsun

Also Read: Careers in Salesforce

Top Job Profiles for Salesforce

CRM is the most promising business of current times. It is constantly growing and becoming a popular career choice offering job satisfaction and good salary packages. Hence, the job scope is immense in Salesforce. Companies are adapting to this CRM for offering flawless customer service and converting regular customers into loyal ones.

Top Job Profiles for Salesforce
Salesforce Developers	Salesforce Administrators
Salesforce Architect	Salesforce Consultant
Salesforce Domain Architect	Salesforce Certified Development Cycle and Deployment Designer
Salesforce Certified Mobile Solution Architecture Designer	Salesforce Certified Pardot Consultant
Salesforce Certified Marketing Cloud Consultant	Salesforce Project Manager

Top Companies recruiting Salesforce certified professionals in India

• Salesforce

• Persistent Systems (India)

• Accenture

• Deloitte

• IBM

• Cognizant Technology Solutions

• Capgemini

• LTI

• Tech Mahindra

• Astrea IT Services

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The following are the various Salesforce certifications and one can choose either of these certifications as per their job roles.

Job Roles	Job Responsibilities	Certificates
Salesforce Administrator	Defines requirements with shareholders, customize the platform and enable users to get the most out of this CRM.	Administrator Advanced Administrator CPQ Specialist Marketing Cloud Administrator Platform App Builder
Salesforce Architect	These professionals are in-depth problem solvers and big-picture thinkers. They are responsible for designing systems for long term.	Application Architect B2C Solution Architect B2C Commerce Architect Heroku Architecture Designer System Architect Technical Architect
Salesforce Developer	One gets the opportunity to use their declarative and programmatic skills to customize and extend application on the lightening platform.	B2C Commerce Developer Industries CPQ Developer JavaScript Developer I Marketing Cloud Developer OmniStudio Developer Platform App Builder Platform Developer I Platform Developer II
Salesforce Marketer	Salesforce Marketer creates targeted campaigns and deliver effective 1:1 customer journeys.	Marketing Cloud Administrator Marketing Cloud Consultant Marketing Cloud Developer Marketing Cloud Email Specialist Pardot Consultant Pardot Specialist
Salesforce Consultant	The job responsibilities are similar to that of Salesforce Administrator.	Experience Cloud Consultant Education Cloud Consultant Tableau CRM & Einstein Discovery Consultant Field Service Consultant Marketing Cloud Consultant Nonprofit Cloud Consultant OmniStudio Consultant Pardot Consultant Sales Cloud Consultant Service Cloud Consultant
Salesforce Designer	They solve complex problems and design sustainable, ethical, and equitable solutions on the Salesforce Platform.	User Experience (UX) Designer

 

The career path in Salesforce offers various opportunities for growth and specialization. Here are some common roles in the Salesforce ecosystem. 

Salesforce Administrator: Entry-level role responsible for configuring and maintaining the Salesforce platform.

Salesforce Developer: Involves designing and building custom applications and integrations on the Salesforce platform.

Salesforce Consultant: Provides strategic guidance, analyses business requirements, and advises on Salesforce implementation and optimization.

Salesforce Architect: Focuses on designing scalable and robust solutions, including system architecture, data modelling, and integration strategies.

Salesforce Sales or Service Cloud Specialist: Specialises in implementing and optimizing specific Salesforce clouds, such as Sales Cloud or Service Cloud.

Salesforce Project Manager: Oversees Salesforce projects, manages timelines, resources, and ensures successful implementation.

Look into Salesforce interview questions for gathering some insights on the domain. 

Following are the most popular Salesforce Colleges in India. Learn more about these Salesforce colleges (Courses, Reviews, Answers & more) by downloading the Brochure.

Following are the most popular Salesforce courses, based on alumni reviews. Explore these reviews to choose the best course in Salesforce.

Following are the top exams for Salesforce. Students interested in pursuing a career on Salesforce, generally take these important exams.You can also download the exam guide to get more insights.