Technical Support Fundamentals
4.7 /5- Offered byCoursera
Technical Support Fundamentals at Coursera Overview
Technical Support Fundamentals
at Coursera
Take the first step to kickstarting your career in technical support fundamentals.
Duration | 20 hours |
Mode of learning | Online |
Difficulty level | Beginner |
Credential | Certificate |
Technical Support Fundamentals at Coursera Highlights
Technical Support Fundamentals
at Coursera
- Earn a Career Credential
- Access to different Tools to grow skills, careers, and businesses.
- Offered By Google
- Certification Course
Read more
Technical Support Fundamentals at Coursera Course details
Technical Support Fundamentals
at Coursera
Skills you will learn
What are the course deliverables?
- Taught by top companies and universities
- Affordable programs and 7 day free trial
- Apply your skills with hands-on projects
- Learn on your own schedule
- Course videos and readings
- Graded quizzes and assignments
- No degree or experience required for many programs
- Shareable Certificate upon completion
More about this course
- This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program.By the end of this course, you'll be able to:
- Understand how the binary system works
- Assemble a computer from scratch
- Choose and install an operating system on a computer
- Understand what the Internet is, how it works, and the impact it has in the modern world
- Learn how applications are created and how they work under the hood of a computer
- Utilize common problem-solving methodologies and soft skills in an Information Technology setting
Technical Support Fundamentals at Coursera Curriculum
Technical Support Fundamentals
at Coursera
Introduction to IT
Hardware
Operating System
Networking
Software
Troubleshooting
Other courses offered by Coursera
– / –
3 months
Beginner
View Other 6715 Courses
K
Kishan Sahani
Technical Support Fundamentals
Offered by Coursera
5
Learning Experience: Coursera provide Google professional certificate to boost learner confidence and learn to enhance knowledge
Faculty: Good quality lecture and download for offline to watch lecture when you have time
Course resource to much more to learn and practice with lab and and assignment complete to feel very Good
Reviewed on 25 Feb 2023Read More
B
Bhupender Singh chaudhary
Technical Support Fundamentals
Offered by Coursera
5
Learning Experience: I got know about the course from my colleague you can do it from Coursera its a 3 month course with the basics fundamentals of Technical Support skill in IT in this course you'll learn installing uninstalling and updating about off app in operating system info about windows Linux and Osi operating systems and basic binary knowledge
Faculty: AS this course is the part of Google IT Support program from Coursera so all tutor are google employees and course structure is good it start from very basic thing
In this course after every topics there is assignment and in final there is gradded final assignment tutor in the course make you understand in the best way
Course Support: It help to changed my domain from customer service to IT Support in IT by gaining knowledge about IT Department that how it works and what it take to to be in that
Reviewed on 4 Feb 2023Read More
S
shubham malik
Technical Support Fundamentals
Offered by Coursera
5
Learning Experience: It was a great course to grab skills like troubleshooting, Hardware knowledge, Soft skills, Customer Handling etc.
Faculty: This course contains practical classes to figure it out how it exactly works. Faculty members are working as tech support in Google.
Course Support: I gained many skills
Reviewed on 27 Jan 2023Read More
A
Abhijay Pandey
Technical Support Fundamentals
Offered by Coursera
5
Learning Experience: This course is a part of professional certification called IBM TECHNICAL SUPPORT. This course includes all the case studies which we face on the daily basis it goes from beginner to intermediate level which also includes fundamentals of cloud. Love this course.
Faculty: Faculty was amazing, the way they taught every single thing was pretty understandable and interesting. If needed proper definitions are also included.
The course structure includes weekly assessments which is objective and multiples answers. Few includes quizzes which is very much creative that no one could get bored.
Course Support: By learning new things I've changed my new job position into networking.
Reviewed on 3 Jan 2023Read More
C
Chandan Padwalkar
Technical Support Fundamentals
Offered by Coursera
5
Learning Experience: The course was very knowledgeable and made sure we learnt fundamentals in IT, the platform was very use to use and training's were quite less but very helpful
Faculty: The faculty were absolutely amazing specially Miss cindy the one taught about “operating systemsâ€
No course curriculum was not updated it lacks lot of new things which needs to be addressed. I liked how they covered basics of every technical fundamentals
Course Support: No
Reviewed on 9 Oct 2022Read More
View All 63 Reviews
Technical Support Fundamentals
at Coursera
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