Virtual Agent Development in Dialogflow CX for Citizen Devs
- Offered byCoursera
Virtual Agent Development in Dialogflow CX for Citizen Devs at Coursera Overview
Duration | 12 hours |
Start from | Start Now |
Total fee | Free |
Mode of learning | Online |
Difficulty level | Intermediate |
Official Website | Explore Free Course  |
Credential | Certificate |
Virtual Agent Development in Dialogflow CX for Citizen Devs at Coursera Highlights
- Flexible deadlines Reset deadlines in accordance to your schedule.
- Shareable Certificate Earn a Certificate upon completion
- 100% online Start instantly and learn at your own schedule.
- Course 3 of 4 in the Customer Experiences with Contact Center AI - Dialogflow CX Specialization
Virtual Agent Development in Dialogflow CX for Citizen Devs at Coursera Course details
- In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX
Virtual Agent Development in Dialogflow CX for Citizen Devs at Coursera Curriculum
Course Overview
Course Introduction
How to Send Feedback
Fundamentals of building conversations with Dialogflow CX
Introduction
User Interface
Entities
Intents
Pages
Routes
Training the agent
Advanced training
Testing tools
Best Practices
Lab Intro Creating a basic chat virtual agent with DF CX
Lab Review Creating a basic chat virtual agent with DF CX
Quiz
Scaling with standalone flows
Introduction
The meaning of 'flow'
Scaling with flows
The 'Default Start Flow-page
Flows vs pages in the UI
Defining a new flow in Dialogflow CX
Transitioning to a new flow
Flow parameters
Fulfillments
Training flows
Exporting/importing flows
Best practices when defining pages and flows
Lab Intro Adding flows to scale your virtual agent in DF CX
Lab Review Adding flows to scale your virtual agent in DF CX
Quiz
Using route groups for reusable routes
Introduction
Purpose and scope of route groups
Configuring route groups
Best practices
Lab Intro Configuring a route group for your virtual agent in DF CX
Lab Review Configuring a route group for your virtual agent in DF CX
Quiz
Course Review
Course Review
Virtual Agent Development in Dialogflow CX for Citizen Devs at Coursera Admission Process
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