IIM Kozhikode Professional Certificate Programme in Business Management 

offered by IIM Kozhikode

Module 1: Verbal and Nonverbal Communication

Psychological Tenets of Communication

7Cs of Communication

Barriers to Communication

Components of Nonverbal Communication

Module 2: Effective and Mindful Listening

Difference between Hearing and Listening

Types of Listening

Non-Listening Behaviours

Module 3: Persuasion Skills & Team Communication

Persuasion Triad: Pathos, Logos, Ethos

CRE Framework of Persuasive Communication

Importance of Communication in the Tuckman Model of Team

Module 4: Communicating and Negotiating across Cultures

Communicating Across Cultures: Hofstede and Hall Framework 

Negotiating Across Cultures: Hofstede and Hall Framework

Module 5: Impactful Presentations

Types of Presentation 

Audience Analysis 

Components of Impactful Communication

Module 6: Strategic Analysis: External & internal

Crafting Strategy

Implementation

Module 7: Building a strategy and Strategy Implementation

Learning

Balanced Scorecard

Module 8: Inventory Management

Customization vs. Standardization

Module 9: Introduction to Operations and Operation Strategy

Push and pull

Process types

Module 10: Forecasting