Certified Hospitality Assistant
- Offered byVSkills
Certified Hospitality Assistant at VSkills Overview
Duration | 12 hours |
Total fee | ₹3,499 |
Mode of learning | Online |
Credential | Certificate |
Certified Hospitality Assistant at VSkills Highlights
- Earn a certificate of completion from Vskills
- Get Lifelong e-learning access
Certified Hospitality Assistant at VSkills Course details
- Vskills has developed a new strategic framework for Skill Development for early school leavers and existing workers, especially in the unorganized sector to improve their employability called Trade Employable Skills (TES)
- Trade Employable Skills does effective assessment and certification of candidates in different trade disciplines like Electrical, Electronics, Agriculture, Chemical, Automobile, IT, etc to make them job ready
- The certification demonstrate clear understanding and practical aspects of today world, and if you want to to get visible recognition of your knowledge
Certified Hospitality Assistant at VSkills Curriculum
Hotel Housekeeping
What is Housekeeping?
Objectives of Hotel Housekeeping
Types of Hotels
Special Hotels
Hotel Organization
Divisions of a Hotel
Front Office
Housekeeping Department
Maintenance or Engineering Department
Food and Beverage Department
Accounting Department
Sales and Marketing
Supporting Departments
Food and Beverage
F&B Basics
F&B Services Department Structure
F&B Ancillary Departments
Tableware
Table Settings
Plates and bowls
Glassware
Types of Spoons, Forks, and Knives
Types of Glasses
0 F&B Service Types
Room Service
Front Office
Front Office Basics
Front Office Operations
Guest Cycle
Sale Process
Telephone Manners and Etiquette
Hotel Rooms
Room Reservation
Guest Check Out
Modes of Payment
House Keeping
Housekeeping Basics
Housekeeping Department Areas
Housekeeping Responsibility
Cleaning
Cleaning Equipment and Chemicals
Guest Supplies
Personal Skills
Grooming
Manners
Assertiveness
Inter Personal Skills
Verbal Communication
Conversation Skills
Non-Verbal Communication
Listening Skills
Team Working Skills
Customer Service
Hygiene and Health
Personal Hygiene
Personal Health
Health Management
Positive Attitude and Behavior
Positive Attitude
Different Negativities
Steps to Be Positive
Positive Behaviour
Factors affecting behaviour
Traits for Positive Behaviour
Stress Management
Consequences of Stress
Reason/Causes of Stress
Signs of stress
Techniques of Stress Management
Time Management
Time Management Techniques
Hospitality Etiquette
Reception
Etiquettes as a host
Etiquettes as an Invitee
Etiquettes of using Elevators/Escalators
Etiquettes of using Stair Case
Etiquettes of using a Door
Table Manners/Etiquettes of using Table
Computer Basics
What is Computer?
Commonly Used Computer Terms
Units of a computer system
Input Devices
Output Devices
Storage Devices
Types of Software
Windows Basics
The User Interface
0 Windows Accessories
Computer Networking
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