Front Office Management: Courses, Eligibility, Exams, Top Colleges, Job Profiles, Salary and Top Recruiters
Shruti TiwariContent writer
Front office Management is an integral component of the hospitality and service sectors/industries, the department in a company that directly faces customers or clients—the management of the reception and reservation areas of a hotel or healthcare facility.
The course in Front Office Management is designed to provide students with the knowledge and skills required to excel in front-office management roles. These programs cover check-out, reservation, and registration systems, guest/customer service, and communication skills.
The front office team is responsible for creating a positive first impression. Front office management courses can be pursued at undergraduate, postgraduate, certificate, and diploma levels. Students who have completed their class 10+2 with 50% marks can pursue this course at the undergraduate level.
Professionals in front office management typically work in the hospitality industry, handling various responsibilities related to guest services. Some of the job profiles at which Front Office Management graduates can find work are Front Desk Manager, Receptionist, Reservation Manager, Concierge, and Guest Services Manager.
A career in front-office management can be rewarding offering opportunities for growth in a dynamic industry. The top recruiters for front office management graduates typically include: Hotels and Resorts, Travel and Tourism Companies, Hotel Managers, Event Management Firms, Sales and Marketing Managers, and so on, and an average annual salary is 5.8 LPA.
- Front Office Management Highlights
- Why Pursue Front Office Management Course?
- Front Office Management Eligibility Criteria
- Front office Management Admission Process
- Front Office Management Entrance exam
- Front Office Management courses
- Front Office Management Syllabus
- Front Office Management colleges in India
- 8.1 Best Front Office Management Government Colleges
- 8.2 Best Front Office Management Private Colleges
- Front Office Management Career Scope: Job Profiles, Salary, and Top Recruiters
- 9.1 Front Office Management Job profiles
- 9.2 Front Office Management Top Recruiters
- Front Office Management FAQs
Front Office Management Highlights
As a career, the Front Office Management course has decent opportunities in the hospitality industry, especially in the front office in hotel management. One can start as a front office manager and rise to senior managerial levels such as floor manager, hotel manager, etc. Candidates can read below to know all about Front Office Management including courses, career, eligibility, etc.
| Course Full Name | Front Office Managementeligibility |
| Front Office Management course level |
UG, PG, Diploma, Certificate |
| Front Office Management eligibility |
10+2 with 50% marks |
| Front Office Management Duration |
6 months - 2 years |
| Front Office Management fee range |
INR 50 K- 2 L |
| Front Office Management top college |
IHM Mumbai, IHM Chennai, IHM Gurdaspur, IHM Ranchi, SRM Institute of Hotel Management, Janta political college Jahangirabad, Town polytechnic college, (UP) |
| Front Office Management average salary |
INR 5.8 LPA |
| Front Office Management job scope |
Front desk, Uniformed services, Concierges, Front Office accounting system, private telephone network used within an organization |
| Front Office Management entrance exams |
CUET |
| Front Office Management top recruiters |
Taj, Ramada, Hyatt, J W Marriott, ITC, |
Note: The table outlines essential information about the Front office management program for candidates.
Why Pursue Front Office Management Course?
A Front office management course can help you develop different practical and theoretical skills that are in demand these days.
Here are the useful reasons:
- Improve customer service: Front office staff is all responsible for providing customer service and fulfilling all the expectations they demand.
- Increased Efficiency: The front office management course helps to streamline the reservation, registration, and check-in process, leading to increased efficiency and productivity.
- Better Guest Experience: By effectively managing the front office, hotels can provide a better guest experience, which can lead to increased customer satisfaction and loyalty.
- Improved Revenue Management: Front office management courses can help hotels optimize their room inventory and pricing, leading to improved revenue management and higher profits.
- Enhanced Professionalism: Front office management courses training can help to enhance the professionalism of hotel staff, leading to a more cohesive & well-organized team.
- Career Advancement: A diploma in front office management course can open up new career opportunities and advancement possibilities in the hospitality industry.
Q: What is Front Office Management?
Front office Management course is an integral component of the hospitality and service sectors/industries, it is the department in a company that directly faces customers or clients such as the marketing, sales, and service departments. and they are responsible for generating revenue for a firm.
Q: What are the responsibilities of a front office manager?
In general he is responsible to supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare weekly or monthly reports and budget for front office department.
Q: How to learn front office?
Here are some of the key points which you should learn to be the part of Front Office management, they are as follows:
- Greeting customers.
- Creating a positive customer experience.
- Authentic customer service.
- Upselling products or services.
- Empathy.
- Phone Etiquette.
- Active listening.
- Non-verbal cues.
Front Office Management Eligibility Criteria
The Eligibility criteria for pursuing a Front Office Management course may vary slightly between universities, the general requirements include:
Courses in Front Office Management courses are available as degrees, diplomas, and certificates. The minimum eligibility criteria for Front Office Management courses are listed below.
| Particulars | Details |
|---|---|
| Front Office Management Educational Qualifications |
Candidates must hold a 10+2 |
| Front Office Management Minimum Marks |
Candidates are typically required to have secured at least 50% marks in any board. |
| Front Office Management Entrance Exams |
Some universities may require candidates to clear an entrance exam CUET or follow a merit-based selection process. |
| Front Office Management Age Limit |
There is no upper age limit. |
Note: The mentioned criteria are general; some colleges may have distinct requirements for shortlisting candidates.
Q: Which is the best course in Front Office Management field?
There are several qualifications that can be beneficial for front office roles, they are as follows:
| Particulars | Details |
|---|---|
| Education | 10+2 with 50% marks, or employers may prefer a bachelor's degree in a relevant field, such as mass communication, business administration, or hospitality management, |
| Certifications | Certifications like National Professional Certification in Customer Service from the NRF Foundation can help you demonstrate your customer service skills |
| Work experience | Relevant work experience from hospitality industry. |
| Soft skills | Excellent communication and interpersonal skills |
| Technical abilities | Computer skills can be beneficial for front office roles, as they can help you use hardware components and software applications |
Q: What is the eligibility to pursue Front Office Management?
Eligibility for a front office management role varies depending on the position and establishment, but generally includes:
- Candidates must hold a 10+2.
- Candidates are typically required to have secured at least 50% marks in any board.
- Some universities may require candidates to clear an entrance exam CUET or follow a merit-based selection process.
Front office Management Admission Process
Note: The information provided is gathered from multiple sources and may vary and therefore differ.
- STEP 1: Check Eligibility
Qualifying Examination: All students must have a 10+2 with 50% marks in any discipline stream from a recognized place.
Minimum Percentage: The minimum marks that candidates need to secure in boards to be eligible for Front Office Management are usually 50 - 55%.
- STEP 2: Prepare and Appear for Entrance Exams
Some universities or colleges may require entrance exams for Front Office Management, and the merit or exam scores may play a crucial role in admission decisions.
- STEP 3: Await Results
Exam scores are a key factor in the admission process.
- STEP 4: Counseling/Admission Process
This process involves document verifications and seat allocation based on merit, candidates then confirm their admissions by paying the required fees.
Q: What is the duration of Front Office Management course?
The Duration of a front office management course varies based on the type of program, it can range from 6 months (certificate or diploma)
Certificate Course: 6 months to 1 year.
Diploma Courses: Rnage to 1 to 2 year.
Degree programs (like BHM- Bachelor of Hotel Management): Usually span 3 years.
The choice of your course depends on your goal and ambition.
Front Office Management Entrance exam
A front office management course typically focuses on developing the skills and knowledge necessary for individuals to effectively manage the day-to-day operations of the front office or reception area of a business or organization. Admission to most of the courses in India is offered through either entrance exams or merit-based criteria. CUET is one of the most popular famous entrance exams through which candidates can apply for any of the courses, in Front Office Management also.
Some popular entrance exams to be qualified by the candidates for admission to Front Office Management courses are given below:
| Front Office Management Entrance Exams | Front Office Management Exam Dates | Front Office Management Exam Schedule |
|---|---|---|
| CUET | To be notified | CUET |
| JEECUP | To be notified | JEECUP |
Note: This information is sourced from the official/counseling body of the institute/exam.
Jun '24 | CT SET 2024 Counselling Start TENTATIVE |
Jun '24 | CT SET 2024 Result TENTATIVE |
7 Dec ' 24 | SAT Test December Date |
26 Nov ' 24 | SAT Deadline for Changes, Regular Cancellation, a... |
To Be Notified: | NCHMCT JEE 2025 registration TENTATIVE |
To Be Notified: | NCHMCT JEE 2025 Application Correction Window TENTATIVE |
Jul '24 | MAKAUT CET Choice Filling/ Counselling TENTATIVE |
12 Jul ' 24 | Declaration of MAKAUT CET Results |
Important Exam Dates
| Dates | Upcoming Exam Dates |
|---|---|
| To Be Notified | Oberoi STEP 2025 Application Form |
| To Be Notified | Last Day to fill Oberoi STEP 2025 Application Form |
| To Be Notified | Oberoi STEP 2025 Exam |
| To Be Notified | Oberoi STEP 2025 Counselling |
Q: What topics are covered in Front Office Management entrance exams?
The exams typically cover:
- Hospitality management principles.
- Front office operations.
- Customer service management.
- Reservations and booking systems.
- Communication skills.
- Handling guest complaints.
Q: Which stream students can apply in CUET for front office management Course?
Students from any stream (Science, Arts, or Commerce)can apply through the CUET for front-office management courses. Since the front office field focuses on customer services, communication and hospitality skills rather than a specific academic background, CUET allows all students from diverse educational backgrounds to pursue this program.
Front Office Management courses
One can pursue Front Office Management full-time, part-time, or online. Courses available in India include degrees, diplomas, and certifications.
Some of the popular courses for a career in Front Office Management courses are listed below:
| Front Office Management courses |
|
|---|---|
| Diploma in Front Office Management |
Bachelor of Hotel Management |
| BSc in Hospitality and Hotel Administration |
BSc in Airlines, Tourism and Hospitality |
| BBA in Hospitality, travel & tourism |
BSc in Hospitality and Tourism Studies |
| BBA in Hotel and Tourism Management |
B.Voc in Hotel Management |
| Certificate in Front Office Management |
PG Diploma in Front Office Management |
Popular Courses
- Bachelor in Tourism Studies + BSc.(Hons.) International Hospitality ManagementInternational Institute of Hotel Management
- Bachelor of Science (B.Sc.)CSJM - Chhatrapati Shahu Ji Maharaj University
- Diploma in Office ManagementNew Delhi YMCA, Institute for Office Management
- Bachelors in Hotel Management and Catering Technology (BHMCT)Pinnacle Institute of Hotel Management and Catering Technology
Q: What are the career prospects after completing front office management?
Front Office Managers play an important role in any service, be it: 1. Retail banking. 2. Retail Stores or 3. Hotel Industry. They are not only responsible for Training and Supervising Receptionists and Cashiers but also for maintaining and nurturing customer Relationships. They form the face of an organization and are often responsible for resolving customer problems quickly and efficiently.
Generally, a fresher in the field can get a package of Rs.10, 000 to Rs.15, 000 a month. Feel free to raise more questions. Appreciate by giving it a thumbs up or marking it as best. All the Best. Hi Shobha, Front Office Managers play an important role in any service, be it: 1. Retail banking. 2. Retail Stores or 3. Hotel Industry. They are not only responsible for Training and Supervising Receptionists and Cashiers but also for maintaining and nurturing customer Relationships.
They form the face of an organization and are often responsible for resolving customer problems quickly and efficiently. Generally, a fresher in the field can get a package of Rs.10, 000 to Rs.15, 000 a month. Feel free to raise more questions. Appreciate by giving it a thumbs up or marking it as best. All the Best.
Front Office Management Syllabus
The Front Office Management course covers key areas such as hospitality basics, front desk operations (handling reservations, check-ins, and billing), and customer service skills. It also includes coordination with other departments like housekeeping, along with sales and marketing strategies for the hotel industry.
Students learn about financial management, hotel laws, and the use of technology in managing front-office tasks. Practical experience through internships is often part of the course to prepare students for real-world responsibilities.
Note: Candidates must note that the table given below is a general outline of the Front Office Management course syllabus and may vary as per the college.
| Semester 1 | |
|---|---|
| Structure of Front Office Department | Accommodation Concept |
| Reservation Activities | Communicate with customers and colleagues |
| Personal Care &Safety | - |
| Semester 2 | |
| On-Arrival Procedures | Concept of - Over Booking, Scanty Baggages |
| Attend to guest queries | Checkout & Settlement |
| Maintain IPR of organization and customers | - |
| Semester 3 | |
| Front office Communication | Handling of Special Situations. |
| Assist guests in the check-in and checkout process | Handling guest complaints and guiding front office staff |
| Front Office-related terms | - |
| Semester 4 | |
| Communicating with Guests | Facilitate a smooth stay for the guests at the hotel |
| Hotel / Front Office Security System | Front office System |
| Train and supervise front office staff for | - |
Front Office Management colleges in India
Front office management course is an important aspect of the Hospitality industry, which primarily focuses on customer services, communication, and responsibilities. In India, there are several institutions both Government and private that offer specialized courses in front-office management as a part of hospitality programs. Both kinds of colleges in India provide strong theoretical and practical knowledge with numerous internships.
Best Front Office Management Government Colleges
Several government institutions in India offer Front office management courses, like IHM IN Delhi, Bangalore, Mumbai, and Kolkata are among the most sought-after. These offer comprehensive training along with other aspects of hospitality and provide you with placements at good places.
Given below are some of the top MA Sociology government colleges along with the respective total tuition fees for the course:
Front office management Government Colleges |
Front office management Government fees |
|---|---|
| IHM Mumbai | INR 50 K |
| IHM Ranchi | INR 23.6 K |
| IHM Gurdaspur | INR 27 K |
| IHM Chennai | INR 27.36 K |
| IHM Jaipur | INR 23.5 K |
Note: The fees mentioned above may vary depending on the college policies.
Best Front Office Management Private Colleges
Private Institutions provide a great number of colleges for front office management courses. They offer magnificent knowledge and ensure students are well-prepared for dynamic roles in the hospitality sector.
Given below are some of the top MA Sociology government colleges along with the respective total tuition fees for the course:
Front office management Private Colleges |
Front office management Private Colleges |
|---|---|
| IIHM, Pune | INR 65 K |
| IIHM Hyderabad: Courses, Fees, Admissions 2024, Placements, Ranking |
INR 5 L |
| SRM Institute of Hotel Management | INR 52.5 K |
| IIHM, Delhi | INR 65 K |
| Hotel and Catering Management Institute, Vidya Jyoti Eduversity |
INR 62- 1.5 L |
| Heritage Institute of Hotel and Tourism, Agra |
INR 25 K |
Note: The fees mentioned above may vary depending on the college policies.
Q: Which is the best college to pursue Front Office Management course?
Some of the top colleges for Front Office Management in India include:
| Front Office Management Colleges | Front Office Management Avg Fees |
|---|---|
| IHM Mumbai | INR 50 K |
| IHM Ranchi | INR 23.6 K |
| SRM Institute of Hotel Management | INR 52.5 K |
| All India Institute of Management | INR 2.8 K |
Hotel and Catering Management Institute, Vidya Jyoti Eduversity | INR 62- 1.5 L |
Q: Is there a Front Office Management course offered at DU and BHU?
Here’s some quick information about DU and BHU, Front Office Management courses, for more details you can check the official websites of the respective websites:
| Front Office Management in (DU) | Front Office Management in (BHU) |
|---|---|
|
|
Popular Private Front Office Management Colleges in India
Front Office Management Career Scope: Job Profiles, Salary, and Top Recruiters
Front Office Management plays a special role in the hospitality and service industry and is highly responsible for managing all the work related to hospitality, like managing guest interactions, overseeing all the work of administration, and taking care of all the responsibilities of all the guests out there.
Front Office Management has broad career opportunities covering various sectors including hotels, resorts, business travels, corporate places, and even the Olympics.
Front Office Management Job profiles
Given below are some of the top job profiles that a Front Office Management graduate can pursue in India:
| Job Profiles | Average Salary |
|---|---|
| Customer Service | 2.9 L |
| Guest Relation Executive | 2.9 L-5.9 L |
| Receptionist | 2 L- 4.4 L |
| Duty Manager | 2.4 L- 8 L |
| Reservation Manager | 2.1 L- 8.5 L |
| Front Office Executive | 0.9 L- 4.5 L |
Note: The information is sourced from the official/counselling body and may vary.
Front Office Management Top Recruiters
Different well-established hotels, resorts, and service-based companies regularly hire front-office management professionals.
Some of the top recruiters include:
Front Office Management Top Recruiters |
|
|---|---|
| The Oberoi Groups | Radisson Blu |
| Taj Hotels, Resorts and Palaces | The Leela Palaces, Hotels, Resorts |
| ITC Hostels | Accor hotels |
| Marriott International | Educational Academics |
| Healthcare | Airlines |
Q: What are the career prospects after completing front office management?
Front Office Managers play an important role in any service, be it: 1. Retail banking. 2. Retail Stores or 3. Hotel Industry. They are not only responsible for Training and Supervising Receptionists and Cashiers but also for maintaining and nurturing customer Relationships. They form the face of an organization and are often responsible for resolving customer problems quickly and efficiently.
Generally, a fresher in the field can get a package of Rs.10, 000 to Rs.15, 000 a month. Feel free to raise more questions. Appreciate by giving it a thumbs up or marking it as best. All the Best. Hi Shobha, Front Office Managers play an important role in any service, be it: 1. Retail banking. 2. Retail Stores or 3. Hotel Industry. They are not only responsible for Training and Supervising Receptionists and Cashiers but also for maintaining and nurturing customer Relationships.
They form the face of an organization and are often responsible for resolving customer problems quickly and efficiently. Generally, a fresher in the field can get a package of Rs.10, 000 to Rs.15, 000 a month. Feel free to raise more questions. Appreciate by giving it a thumbs up or marking it as best. All the Best.
Q: What is the scope after completing Diploma in office management? What are the salary prospects after the same?
The scope after completing a diploma in office management is quite good. The course covers a wide range of topics related to office administration, including:
Communication skills
Office operations
Office management
Data entry
Computer application
Office automation
Noting and drafting
Meetings and appointments
Mail handling
Record keeping
Organizational behavior
Travel arrangement and management
Business communication
Office equipment
Secretarial tasks
These skills are in high demand in the corporate world, and diploma holders can find jobs in a variety of industries, including:
Banking
Insurance
Information technology
Manufacturing
Retail
Hospitality
Government
The average salary for office management diploma holders ranges from INR 10,000 to INR 15,000 per month, but with experience and specialized skills, salaries can be much higher.
Here are some of the job titles that diploma holders can apply for:
Executive secretary
Marketing Assistant
Sales assistant
Research Assistant
Office Manager
Administrative assistant
Human resources assistant
Office clerk
Receptionist
If you are interested in a career in office management, a diploma is a great way to get started. The course will give you the skills and knowledge you need to succeed in this field.
Here are some additional tips for pursuing a career in office management:
Gain experience through internships or volunteer work.
Network with people in the industry.
Stay up-to-date on the latest trends in office management.
Be proficient in Microsoft Office Suite and other relevant software.
Develop strong communication and interpersonal skills.
With hard work and dedication, you can build a successful career in office management.
Here are some of the job profiles and their salary prospects after completing a diploma in office management:
Executive Secretary: INR 15,000-30,000 per month
Marketing Assistant: INR 10,000-20,000 per month
Sales Assistant: INR 10,000-20,000 per month
Research Assistant: INR 12,000-25,000 per month
Office Manager: INR 20,000-40,000 per month
Administrative Assistant: INR 10,000-20,000 per month
Human Resources Assistant: INR 12,000-25,000 per month
Office Clerk: INR 8,000-15,000 per month
Receptionist: INR 8,000-15,000 per month
The salary prospects for office management diploma holders will vary depending on their skills, experience, and the industry they work in. However, with hard work and dedication, it is possible to earn a good salary in this field.
Q: What is the average salary of a Front Office Executive?
The average salary of a front office executive in India typically ranges from INR 2 - 4 LPA, depending on factors like location, industry and experience level. In metropolitan areas and highly demanding sectors, the salary may be higher, while in smaller cities or less competitive industries, it could be lower.
For more senior roles or specialised industries (like corporate or hospitality) the salary might go beyond this range.
Front Office Management FAQs
Candidates can check below for Front Office Management FAQs.
Q: How is working life in the hospitality sector, is it very stressful?
The life of hospitality is good. For stressful life, it is totally depends on, how you will handle your professional & personal life. A very applied & easy rule for a happy life is to make the gap between Professional & personal life. Hope it will help you, feel free to ask more. Give a thumbs up or mark this answer as best if you found it helpful.
Popular Front Office Management UG Courses
UG Courses
- UG Diploma
147 Colleges
- B.Voc
5 Colleges
- B.A.
4 Colleges
- B.Sc.
4 Colleges
- B.Com
2 Colleges
Popular Front Office Management PG Courses
PG Courses
- PG Diploma
11 Colleges
- M.A.
1 College
- M.Sc.
1 College
- MHMCT
1 College
News & Updates
Student Forum
Anything you would want to ask experts?Answered 3 days ago
To prepare for the front office management entrance exam, start by understanding the basics of the hospitality industry. Learn about how hotel front offices work, such as managing check-in, check-out, and reservations. Brush up on your communication skills as interacting with guests is a vital part
T
Beginner-Level 5
Answered a month ago
Here’s some quick information about DU and BHU, Front Office Management courses, for more details you can check the official websites of the respective websites:
| Front Office Management in (DU) | Front Office Management in (BHU) |
|---|---|
|
|
S
Contributor-Level 9
Answered a month ago
Students from any stream (Science, Arts, or Commerce)can apply through the CUET for front-office management courses. Since the front office field focuses on customer services, communication and hospitality skills rather than a specific academic background, CUET allows all students from diverse educa
S
Contributor-Level 9
Answered a month ago
Some of the top colleges for Front Office Management in India include:
| Front Office Management Colleges | Front Office Management Avg Fees |
|---|---|
| IHM Mumbai | INR 50 K |
| IHM Ranchi | INR 23.6 K |
| SRM Institute of Hotel Management | INR 52.5 K |
| All India Institute of Management | INR 2.8 K |
Hotel and Catering Management Institute, Vidya Jyoti Eduversity | INR 62- 1.5 L |
S
Contributor-Level 9
Answered a month ago
The exams typically cover:
- Hospitality management principles.
- Front office operations.
- Customer service management.
- Reservations and booking systems.
- Communication skills.
- Handling guest complaints.
S
Contributor-Level 9
Answered a month ago
The Duration of a front office management course varies based on the type of program, it can range from 6 months (certificate or diploma)
Certificate Course: 6 months to 1 year.
Diploma Courses: Rnage to 1 to 2 year.
Degree programs (like BHM- Bachelor of Hotel Management): Usually span 3 years.
The ch
S
Contributor-Level 9
Answered a month ago
The average salary of a front office executive in India typically ranges from INR 2 - 4 LPA, depending on factors like location, industry and experience level. In metropolitan areas and highly demanding sectors, the salary may be higher, while in smaller cities or less competitive industries, it cou
S
Contributor-Level 9
Answered a month ago
Eligibility for a front office management role varies depending on the position and establishment, but generally includes:
- Candidates must hold a 10+2.
- Candidates are typically required to have secured at least 50% marks in any board.
- Some universities may require candidates to clear an entrance exam
S
Contributor-Level 9
Answered a month ago
There are several qualifications that can be beneficial for front office roles, they are as follows:
| Particulars | Details |
|---|---|
| Education | 10+2 with 50% marks, or employers may prefer a bachelor's degree in a relevant field, such as mass communication, business administration, or hospitality management, |
| Certifications | Certifications like National Professional Certification in Customer Service from the NRF Foundation can help you demonstrate your customer service skills |
| Work experience | Relevant work experience from hospitality industry. |
| Soft skills | Excellent communication and interpersonal skills |
| Technical abilities | Computer skills can be beneficial for front office roles, as they can help you use hardware components and software applications |
S
Contributor-Level 9
Answered a month ago
Front office mangement is a course that provides learners a good opportunity to work in office environmet where you get the chance to learn different skills and perform well, while managing you team and work together.
S
Contributor-Level 9
Answered a month ago
Front office Management course is an integral component of the hospitality and service sectors/industries, it is the department in a company that directly faces customers or clients such as the marketing, sales, and service departments. and they are responsible for generating revenue for a firm.
S
Contributor-Level 9
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