Certified Service Quality Manager
- Offered byVSkills
Certified Service Quality Manager at VSkills Overview
Duration | 13 hours |
Total fee | ₹3,499 |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
Certified Service Quality Manager at VSkills Highlights
- Earn a certificate of completion from Vskills
- Get lifelong e-learning access
- Life time job support
Certified Service Quality Manager at VSkills Course details
Service Quality Basics
Total Quality Management
Service Quality
Quality management
Quality Management Tools
Quality Standards Assessment & Measurement
Customer Relationship Measurement
Service Excellence
Quality Awards
And some case studies
This course will teach you the basic principles and applications of implementing and managing service quality
You'll learn to develop & implement service quality strategies to achieve excellence and meet customer's needs
This certification will cover various areas in service quality basics, total quality management, ROQ analysis, quality management and tools, quality assessment and measurement
Certified Service Quality Manager at VSkills Curriculum
Service Quality Basics
What is Service
Service vs Goods
Service Characteristics
Service Sector Growth
Quality
Service Quality
Service Quality Elements
Service Quality Types
Service Quality Determinants
Service Life Cycle
Service Economy
The Customer
Total Quality Management
Introduction
TQM and Quality
Customers and Suppliers
The Quality Gurus
Service Quality
Defining Service Quality
Service and Product Quality
Dimensions and Attributes of Service Quality
Service-Profit Chain
Service Guarantees
ROQ Analysis Consists of Five Steps
Quality Management
History of Quality Movement
Continuous Improvement
Quality Concepts
Principles
Customer Expectations
Quality Management Tools
Base Lining
Benchmarking
TQM
PDCA
Six Sigma
Cause-and-Effect Diagram
CPM/PERT Chart
Control Charts
Quality Standards
ISO standards
CMMi
Assessment and Measurement
Assessment
Service Quality Assessment
Measuring the Service Quality
Service Quality & Customer Satisfaction
Quality Metrics
Service Loyalty
Service Quality Models
SERVQUAL
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