Customer Experience Design for Customer Success: How to Build Customer Relationships and Measure Success
- Offered byFutureLearn
Customer Experience Design for Customer Success: How to Build Customer Relationships and Measure Success at FutureLearn Overview
Customer Experience Design for Customer Success: How to Build Customer Relationships and Measure Success
at FutureLearn
Duration | 4 weeks |
Total fee | ₹900 |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
Customer Experience Design for Customer Success: How to Build Customer Relationships and Measure Success at FutureLearn Highlights
Customer Experience Design for Customer Success: How to Build Customer Relationships and Measure Success
at FutureLearn
- Duration 4 weeks
- Weekly study 4 hours
- 100% online Learn at your own pace
Customer Experience Design for Customer Success: How to Build Customer Relationships and Measure Success at FutureLearn Course details
Customer Experience Design for Customer Success: How to Build Customer Relationships and Measure Success
at FutureLearn
Skills you will learn
More about this course
- Do you want to foster long-term customer loyalty and increase repeat purchases for your business? Acquiring a new customer can cost five times more than retaining an existing one, so learning how to retain them can offer huge growth for your business and profits.
- This course explores how to cultivate and nurture your existing customer relationships to improve your overall retention rates. You'll look at customer relationship management (CRM) tools and will see how data analysis can be used to improve communication and keep customers coming back time after time.
- Grow your knowledge of customer relationships by reviewing the key components of them. You'll look at the different aspects that affect how a customer views their relationship with your brand, and the levers you already have for improving them.
- From deal close-rates and upsell-rates, through to net-new revenue and sales-cycle lengths, you'll explore how metrics are used to evaluate the effectiveness of CRM strategies. In addition, you'll discover how to make customers feel cared for by sending personalized emails and asking for feedback at the right time.
- By the end of this course, you'll be able to identify the tactics used to achieve sustainable business growth and minimize churn through long-term customer success.
Customer Experience Design for Customer Success: How to Build Customer Relationships and Measure Success at FutureLearn Curriculum
Customer Experience Design for Customer Success: How to Build Customer Relationships and Measure Success
at FutureLearn
Introduction to the course and customer relationships
Welcome to the course
Building customer relationships
Wrap up
Managing customers
Introduction
Managing customers
CRM
Wrap up
Evaluating success
Introduction
Evaluating strategic performance
Continuous improvement
Wrap up
Implementing improvements
Introduction
Creating and implementing improvements
Wrap up
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Customer Experience Design for Customer Success: How to Build Customer Relationships and Measure Success