Dynamics 365: Customer Engagement for Sales 

This course will enable sales managers, professionals, telesales workers and customer support staff to make the most of the features within Microsoft 365 and employ effective sales strategies

• During this three-week course, you'll understand the importance of customer relationship management and how this can help create customer loyalty and improve retention.
• You'll learn how to build a better relationship with your customers when it comes to sales, which in turn could lead to an increase in profits.
• Using MS Dynamics 365 for sales, you'll learn how this facilitates the building of relationships with your customers. You'll also discover how it can assist in timely engagement for better communication during the whole sales process, from lead to fulfilment.
• You'll learn how to use MS Dynamics 365's flexible framework for your organization, understanding how to track, manage, and analyze specific parts of your sales cycle as well your overall success.
• You'll understand how the components used apply to various business scenarios as well as look at the entities or record types that are used to track sales from potential to close. With this knowledge, you can determine which aspects of MS Dynamics 365 for sales framework are appropriate for your organization.
• You'll learn how to improve customer engagement, working with new and existing customers, which can lead to better communication, retention, and sales.
• Paid certification course