Engaging in Improving Patient Experience Through Analytics
- Offered byCoursera
Engaging in Improving Patient Experience Through Analytics at Coursera Overview
Duration | 15 hours |
Total fee | Free |
Mode of learning | Online |
Official Website | Explore Free Course  |
Credential | Certificate |
Engaging in Improving Patient Experience Through Analytics at Coursera Highlights
- Earn a Certificate upon completion
Engaging in Improving Patient Experience Through Analytics at Coursera Course details
- This is the second part in a two-part course exploring concepts and topics related to improving the patient experience and reducing pain points in healthcare processes through analytic and decision support frameworks
- In this course, you will survey the kind of data that is used to make effective decision support choices, following up with information on how to use the data to predict outcomes
- Throughout this course, you will be given the opportunity to apply the course concepts to operational improvements in your own organization
Engaging in Improving Patient Experience Through Analytics at Coursera Curriculum
Predicting Outcomes
Meet Your Faculty: Craig Johnson
Meet Your Guest Speaker: Lisette Roman
It's not just about Neural Networks!
Predictions, Insights and Recommendations (CAHPS) Part B
Welcome to Improving Patient Experience Through Analytics
Syllabus
Module Overview
Using the Right Modeling Technique
Promise and Limitations of Predictive Analysis
Differential Diagnosis of Interstitial Lung Disease
Differential Diagnosis of Interstitial Lung Disease II
Summary
Module Quiz
Whole Picture Recommendations
Module Overview
Multi-Dimensional Opportunity
Blended Techniques for Optimization of Interventions (Part B)
Blended Techniques for Optimization of Interventions (Part A)
Blended Techniques for Optimization of Interventions (Part C)
Introduction to CAHPS
Addressing Bias in CAHPS Campaign Generation
EM/DSS Methods/Techniques Selection
Personalized Search and Recommendation
Recommending Medicare Coverage
Recommending Case Management
Recommendation System
Placing a Member into a Program
Health Plan Care Management Program
Incentive Alignment
Blended Techniques in Action
Summary
Diving Deeper Into CAHPS
The Case for CAHPS
Module Quiz
CAHPS Quiz
Operational Considerations
Module Overview
Business Systems Context Diagram
EM/DSS Business Systems Integration Preview
Operational Integration
Workflow Integration Challenges
Coordinating Outbound Patient Communications
Ecosystem Integration
Defensible Solutions
Brian Heacox Interview - Podcast
Summary
Module Quiz
Business Case Considerations
Module Overview
EM/DSS Business Case Considerations
Impact on the Patient, Caregivers and Family
Impact on the Enterprise
Compliance
Module Summary
Congratulations
Module Quiz
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