Hotel Revenue Management and Customer Service Excellence
- Offered byAlison
Hotel Revenue Management and Customer Service Excellence at Alison Overview
Hotel Revenue Management and Customer Service Excellence
at Alison
Study the global best practices for hotel revenue management and customer service excellence in this free online course
Duration | 2 hours |
Total fee | Free |
Mode of learning | Online |
Official Website | Explore Free Course  |
Credential | Certificate |
Hotel Revenue Management and Customer Service Excellence at Alison Highlights
Hotel Revenue Management and Customer Service Excellence
at Alison
- Earn a certificate of completion from Alison
Hotel Revenue Management and Customer Service Excellence at Alison Course details
Hotel Revenue Management and Customer Service Excellence
at Alison
Skills you will learn
What are the course deliverables?
- Outline the basics of revenue management, including the tools, and data used in the practice
- Explain segmentation, forecasting, and budgeting as effective tools for target planning
- Discuss the four processes involved in budgeting
- List the models for handling customer complaints
- State five specific strategies for improving your customer?s experience
- Explain segmentation, forecasting, and budgeting as effective tools for target planning
- Discuss the four processes involved in budgeting
- List the models for handling customer complaints
- State five specific strategies for improving your customer?s experience
- Identify the latest trends of the technology used in the customer service industry
More about this course
- In this free online course, the procedures for data monitoring and resource management, and the basic tools for revenue management in the hospitality industry, will be discussed
- In this free online course, you will study the differences, as well as become familiarized with the common terminologies used in hotel revenue management systems
- You will also learn how to properly carry out the analysis of historical and sourced data
- You will learn about data segmentation, including the definition, scope, and importance of the process to the revenue manager
- By completing this course, you will be able to wow your customers with a world-class service that will upsurge your revenue
Hotel Revenue Management and Customer Service Excellence at Alison Curriculum
Hotel Revenue Management and Customer Service Excellence
at Alison
Hotel Revenue Management
Hotel Revenue Management - Learning Outcomes
Revenue Management Tools And Data
Segmentation, Forecasting And Budgeting
Hotel Revenue Management - Lesson Summary
Customer Service Excellence
Customer Service Excellence - Learning Outcomes
Customer Service: Models And Trends
Customer Service Excellence - Lesson Summary
Course Assessment
Hotel Revenue Management And Customer Service Excellence - Course Assessment
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