Northeastern University - Intro to Improving the Patient Experience Through Analytics
- Offered byCoursera
Intro to Improving the Patient Experience Through Analytics at Coursera Overview
Duration | 20 hours |
Start from | Start Now |
Total fee | Free |
Mode of learning | Online |
Official Website | Explore Free Course  |
Credential | Certificate |
Intro to Improving the Patient Experience Through Analytics at Coursera Highlights
- Earn a certificate from Northeastern Universit
Reset deadlines in accordance to your schedule
Intro to Improving the Patient Experience Through Analytics at Coursera Course details
- This course is best suited for individuals currently in the healthcare sector, as a provider, payer, or administrator
- Individuals pursuing a career change to the healthcare sector may also be interested in this course
- In this course, you will have an opportunity to explore concepts and topics related to improving the patient experience and reducing pain points in healthcare processes through analytic and decision support frameworks
- Learner will survey the kind of data that is used to make effective decision support choices, following up with information on how to use the data to predict outcomes
- Throughout this course, learner will be given the opportunity to apply the course concepts to operational improvements in your own organization
Intro to Improving the Patient Experience Through Analytics at Coursera Curriculum
Problem: The Patient Experience Today
Course Introduction
Meet Your Faculty: Craig Johnson
Meet Your Guest Speaker: Lisette Roman
Experience Management Analytic Framework (Population Lens)
Module Introduction
Discussing the Making Care Fit Manifesto
We Are Being Left Stranded At Home
Impact of CMS 5-Star Quality Rating System
Introduction to CAHPS
Experience Journey Map
Welcome to Improving Patient Experience Through Analytics
Providing Mayo Clinic Insights: Dr. Victor Montori
Syllabus
Overarching Framework
EM/DSS Preview
Thoughts About This Module
The Frustration with our Healthcare System
The Proposal for a Patient Revolution
Best Intentions and Adverse Outcomes
Consumerism and Personalization
Provider-centric to Consumer-oriented
Standardized to Personalized
Well Intentioned Unintended Consequences
Industry Shifts
The Shift of Financial Risk Towards Provider Organizations
Tools for Five-Star Success
Experience as a Journey
We Need a Dose of Decision Support
Resources Reminder
Summary
Patient Experience Old to New
Patient Empowerment: Doctor & Patient
Module Quiz
Personalization
What Do We Have for Data?
Module Introduction
Smart vs. Big Data
Social Drivers of Health Outcomes and Perceptions
Dark Data and Bias
Traditional vs Nontraditional Data Sources
Thoughts About This Module
EM/DSS Preview: Project Proposal
The Tip of the Data Iceberg
Enabling the Patient/Provider Relationship
Smart Data not Big Data
Social Drivers of Health Outcomes & Perceptions
Missing Data
Dark Data and Data Silos
Provider Data is Messy
Data Layering
Resources Reminder
Summary
Check Your Knowledge
Check Your Knowledge
Module Quiz
Humanizing With Data
Module Introduction
EM/DSS Experience Journey Map Preview
Holistic Needs, Burdens and Motivations
Use Case: Uncle John
Humanizing Data Attribution
Factors Driving Health Risk
Attribution Methods
Attribute Definition
Temporo Relational Reasoning
AI-based Modeling Techniques
Resources Reminder
Summary
Check Your Knowledge
Module Quiz
Predicting Experiences
Predictions, Insights and Recommendations (CAHPS)
Module Overview
EM/DSS Preview: Persona Model
Definition of the Outcomes
Impact of Using the Right Data
Predicting Enabling Experience Management
Resources Reminder
Summary
Congratulations
Check Your Knowledge
Module Quiz
Intro to Improving the Patient Experience Through Analytics at Coursera Admission Process
Important Dates
Other courses offered by Coursera
Student Forum
Anything you would want to ask experts?
Intro to Improving the Patient Experience Through AnalyticsUseful Links
Know more about Coursera
Know more about Programs
- Business & Management Study
- Infrastructure Courses
- Ph.D. in Finance
- Online Digital Marketing
- Pharma
- Digital Marketing
- International Business
- Disaster Management
- MBA in Pharmaceutical Management
- MBA General Management
- Agriculture & Food Business
- MBA Media Management
- MBA Quality Management
- BBA Business Analytics
- Business Analytics