Introduction To Quality Management
- Offered byAmerican Society for Quality (ASQ)
Introduction To Quality Management at American Society for Quality (ASQ) Overview
Introduction To Quality Management
at American Society for Quality (ASQ)
A Concise Guide to Quality Management Principles for Optimal Organizational Performance and Customer Satisfaction
Duration | 5 days |
Total fee | ₹1.74 Lakh |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
Introduction To Quality Management at American Society for Quality (ASQ) Highlights
Introduction To Quality Management
at American Society for Quality (ASQ)
- Earn a certification after completion
Introduction To Quality Management at American Society for Quality (ASQ) Course details
Introduction To Quality Management
at American Society for Quality (ASQ)
Skills you will learn
Who should do this course?
- Anyone who wants to use QM framework and proven approaches and tools to be more effective on the job
What are the course deliverables?
- Compare and contrast the Baldrige model for business excellence vs. ISO 9001:2008
- Be able to understand a strategic planning and deployment process for improvement, performing a SWOT analysis and reviewing current models/tools such as balanced scorecard, scenario planning and Hoshin planning/policy
- Develop aligned goals, long-and short-term objectives and plans, for their functions
- Understand current practices in customer and market requirement definition, satisfaction/retention, and product and process design, including completing a QFD relationship matrix
More about this course
- This training is an introduction to continuous improvement that combines concepts from ASQ’s Certified Manager of Quality/Organizational Excellence and Certified Quality Improvement Associate bodies of knowledge with the Malcolm Baldrige National Quality Award criteria
- This course is designed to provide participants with the quality management principles, techniques, tools, and skills for on-the-job applications useful in a wide range of businesses and organizations, including service, manufacturing, government, education, and healthcare
Introduction To Quality Management at American Society for Quality (ASQ) Curriculum
Introduction To Quality Management
at American Society for Quality (ASQ)
Introduction and Basics
Focusing quality on getting business results
Management systems (Baldrige and ISO 9001)
Leadership, Organizational, and HR Issues
Communicating and learning styles
Motivational concepts
Strategic Planning
Strategic planning and deployment model
Mission, vision, values
Customer and Market Focus
Market segmentation and customer knowledge
Determining and deploying customer needs, including QFD
Information and Analysis
Managing by facts - the foundations
Assuring the reliability of measures
Process Management
Maintaining the current state
World class improvement process
Introduction To Quality Management at American Society for Quality (ASQ) Entry Requirements
Introduction To Quality Management
at American Society for Quality (ASQ)
Eligibility criteria
- All attendees are required to bring their own copy of the Memory Jogger 2 to this training course
Conditional Offer
- Not mentioned
Other courses offered by American Society for Quality (ASQ)
Introduction To Quality Management
at American Society for Quality (ASQ)
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