Introduction to Service Innovation and Management
- Offered byCoursera
Introduction to Service Innovation and Management at Coursera Overview
Duration | 16 hours |
Total fee | Free |
Mode of learning | Online |
Official Website | Explore Free Course  |
Credential | Certificate |
Introduction to Service Innovation and Management at Coursera Highlights
- Earn a Certificate upon completion
Introduction to Service Innovation and Management at Coursera Course details
- In this course, you will learn about the importance of successful execution and management of service innovation
- The course focuses on the internal management of business processes necessary to deliver improved services to customers and patients, increased profitability, and build long-term customer loyalty and engagement
- You will experience elements that are critical for the effective execution, implementation, and evaluation of the various strategic aspects of achieving organizational goals, with an emphasis on the initiatives and key organizational change elements
- Through guided project work, you will have an opportunity to apply these concepts to services and internal business processes at your own organizations
- Additionally, the course has been designed to help you become familiar with a framework of service and process redesign
Introduction to Service Innovation and Management at Coursera Curriculum
The Healthcare Ecosystem
Course Introduction
Meet Your Faculty: George Moran
Module Introduction
Challenges Facing the Healthcare Ecosystem
Process Improvement Video
Consumer Adaptability Video
Change Management
Change Management at Mayo Clinic
Introduction to Job Theory
Jobs Theory and Patient Care
Ecosystem Implications Video
Course Overview
Syllabus - Introduction to Service Innovation and Management
Providing Mayo Clinic Insights: Adam Thompson
Academic Integrity
Process Improvement Project
The Healthcare Ecosystem
Process Improvement
Lesson Resource
Consumer Adaptability
Managing the Human Element of Innovation
Adaptability to Organizational Considerations
Milestone #2: Selection of an Operational Process Preview
Factors Driving the Rise in Healthcare Costs
Lesson Resources
Question to Consider
Check Your Knowledge
Check Your Knowledge
Check Your Knowledge
Check Your Knowledge
Module Quiz
Honors Quiz
Organizational Culture
Module Introduction
People, Processes, and Technology
The Four Elements of Service Integration Video
The Patient Analytics Platform Video
Organizational Considerations
Employee Considerations in Process Improvement
The Importance of Commitment Video
Strategy Improvement: Healthcare in the Home Video
Defining the Culture of an Organization
The Patient Analytics Platform
Leadership and Balancing Change
The Importance of Commitment
Milestone #3: Process Improvement Planning Preview
Strategy Improvement: Healthcare in the Home
Lesson Resources
Questions to Consider
Check Your Knowledge
Check Your Knowledge
Check Your Knowledge
Check Your Knowledge
Check Your Knowledge
Check Your Knowledge
Check Your Knowledge
Module 2 Quiz
Honors Quiz
Planning for Process Improvement
Organizational Change Video
Process Mapping Video
Decision Making and Process Improvement Video
Module Introduction
Design of Processes and Elimination of Redundancies
Approaches to Process Improvement Methods
Different Approaches to Process Improvement
Process Mapping
Decision Making and Process Improvement
Case Studies in Process Design
Exploring Approaches to Process Redesign
Question to Consider
Check Your Knowledge
Check Your Knowledge
Check Your Knowledge
Check Your Knowledge
Module Quiz
Honors Quiz
Measurement and Evaluation
Module Introduction
The 5 C's
Analytics and Evaluation
Measurement and Evaluation of Change Processes
Lesson Resource
Approaches to Incorporating the 5 C's
The Value of Analytics
Active and Passive Data
Digging Deeper into Understanding Data Sources
Congratulations
Lesson Resources
Question to Consider
Check Your Knowledge
Check Your Knowledge
Check Your Knowledge
Check Your Knowledge
Module Quiz
Honors Quiz
Other courses offered by Coursera
Student Forum
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