IT Help Desk for Beginners

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Offered byUDEMY

IT Help Desk for Beginners
at
UDEMY
Overview

The essentials to become an IT Help Desk Technician

Duration	1 hour
Total fee	₹449
Mode of learning	Online
Credential	Certificate

IT Help Desk for Beginners
at
UDEMY
Highlights

30-Day Money-Back Guarantee
Certificate of completion
Full lifetime access

IT Help Desk for Beginners
at
UDEMY
Course details

Skills you will learn

Networking Technical support Installation Engineering Design

Who should do this course?

This course is designed for individuals that wish to learn more about or are seeking entry level postions in the IT field as help desk technicians
This course is not intended for individuals that already have 1 year or more experience in the IT help desk field

What are the course deliverables?

Feel more confident talking on the phone with customers
Understand different roles of an IT help desk technician
Troubleshoot basic computer and network issues

More about this course

In this course we’ll guide you through the technical fundamentals of the IT Help Desk’s role
We’ll inform you about various areas of technical support and even walk you through some foundational processes on resolving issues
There’s no need to worry about terminology because we’ll help you with definitions along the way
We’ll even have a few mini assessments to help provide learning milestones for you throughout this course

IT Help Desk for Beginners
at
UDEMY
Curriculum

Introduction

Customer Experience

Software Installation and Removal

Networking Basics

Workgroup vs. Domain

Troubleshooting

IT Help Desk for Beginners
at
UDEMY
Faculty details

Jason Ruediger

Jason Ruediger is a Husband and a Dad He has been an IT educator for several years Plus, he is a professional with managerial responsibilities in the IT field He has expertise in Help Desk, networking, virtualization, cloud computing, and network security