IT Service Desk: Service Management
5.0 /5- Offered byLinkedin Learning
IT Service Desk: Service Management at Linkedin Learning Overview
IT Service Desk: Service Management
at Linkedin Learning
Gain a comprehensive overview of it service desk
Duration | 2 hours |
Mode of learning | Online |
Difficulty level | Beginner |
Credential | Certificate |
IT Service Desk: Service Management at Linkedin Learning Highlights
IT Service Desk: Service Management
at Linkedin Learning
- Earn a certificate of completion
IT Service Desk: Service Management at Linkedin Learning Course details
IT Service Desk: Service Management
at Linkedin Learning
Skills you will learn
More about this course
- In this course, instructor Fancy Mills-Knebel details how to implement the latest service management best practices and processes to ensure that your IT services remain customer-focused and process-driven. Learn how to best approach incident management, problem management, and change management, as well as how to assess and improve your current program
IT Service Desk: Service Management at Linkedin Learning Curriculum
IT Service Desk: Service Management
at Linkedin Learning
Introduction
Overview
Service Level Management
Incident Management
Problem Management
Change Management
Conclusion
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IT Service Desk: Service Management
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Student Forum
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