Arizona State University - Managing Conflict
- Offered byCoursera
Managing Conflict at Coursera Overview
Duration | 7 hours |
Total fee | Free |
Mode of learning | Online |
Official Website | Explore Free Course  |
Credential | Certificate |
Managing Conflict at Coursera Highlights
- Shareable Certificate
Flexible deadlines
Coursera Labs
Managing Conflict at Coursera Course details
- Learn the skills to recognize and address conflicts from this Managing Conflict course
Managing Conflict at Coursera Curriculum
Start Here
Welcome to Managing Conflict!
Identifying conflict mindsets
Practice the solution: Recognizing conflict mindsets
Infographic: Function of the brain
Natural reactions can be counterproductive: Key takeaways
Handling conflict in person
Practice the solution: Managing conflict in-person
Infographic: Managing in-person conflict
Less time and space create more pressure: Key takeaways
Handling conflict over email
Practice the solution: Managing email conflicts
Infographic: Managing email conflicts
Emails provide more time but less context: Key takeaways
Handling conflict on the phone
Practice the solution: Managing conflict on the phone
Infographic: Managing conflict on the phone
A hybrid conflict, for better or worse: Key takeaways
Course Conclusion
Final Thoughts
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Managing Conflict