Managing conflict with skill and confidence
- Offered byUDEMY
Managing conflict with skill and confidence at UDEMY Overview
Duration | 1 hour |
Total fee | ₹420 |
Mode of learning | Online |
Difficulty level | Beginner |
Credential | Certificate |
Managing conflict with skill and confidence at UDEMY Highlights
- 1 hour of video content
- Earn a certificate upon successful completion
- Gain Lifetime Access to Courseware
Managing conflict with skill and confidence at UDEMY Course details
- Anyone who wants to learn how to turn potential conflicts into constructive conversations.
- People who want to be more confident when dealing with conflict.
- Managers who need to improve their conflict resolution skills.
- Helping professionals who need to engage with clients and avoid confrontation.
- Trainee mediators, conflict resolvers, arbitrators and lawyers.
- Students will be able to manage conflict situations more effectively and deal with anger and strong emotional responses in a constructive way.
- The vital keys to preventing escalation and dispute.
- How to turn potential flare-ups into constructive conversations.
- Ways to engage with people who might become confrontational.
- Conflict is inevitable. It is a fact of life and most people are afraid of it. But you don't have to be. Conflicts grow out of disagreement, or simply difference. This course will give you all you need to prevent or manage conflict, whether it involves you directly, or other people.
- Conflict is immensely costly to organizations, damaging to relationships and disastrous for productivity. It might be an argument between a line manager and a member of their team, a personality clash between colleagues or even a power dispute between different departments. Wherever it arises, conflict is a major cause of stress in the workplace and it can lead to long-standing grievances, factionalism and absenteeism.
- Confident conflict resolution skills will set you apart. Being able to handle conflict effectively, whatever the situation, is an ability that will help you to build strong, constructive working relationships and improve the overall performance of your team, group or department.
Managing conflict with skill and confidence at UDEMY Curriculum
Introduction to Conflict
Welcome and introduction
Natural Conflict Resolvers
The Dynamics of Conflict and Dispute
Check your understanding of section 1 ' Introduction to Conflict
Models and Stages of Conflict and Dispute
The Conflict Spiral
The Betari Box
The Four Horsemen
Stages on the route to conflict
Check your understanding of section 2 ' Models and stages of conflict & dispute
Stepping In
How Can You Calm Things Down?
The Conflict Triangle
Focus on Interests not Positions
Judgement or Curiosity?
Building Rapport
Cooling a Dispute
Check your understanding section 3
Taking Control in a Dispute
How to Calm Things Down
The 'X-Y-Z' Formula
Focus on the Relationship
Core Components of Understanding
Equality of Voice
Check your understanding of section 4 ' How to Calm Things Down
Handling Yourself Around Conflict
Three Things to Remember about Conflict
Steps to Managing Emotions
The RISK Reminder
Check your understanding of section 5 ' Handling Yourself Around Conflict
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