Managing Difficult Conversations with skill and confidence
- Offered byUDEMY
Managing Difficult Conversations with skill and confidence at UDEMY Overview
Managing Difficult Conversations with skill and confidence
at UDEMY
Duration | 1 hour |
Total fee | ₹420 |
Mode of learning | Online |
Difficulty level | Beginner |
Credential | Certificate |
Managing Difficult Conversations with skill and confidence at UDEMY Highlights
Managing Difficult Conversations with skill and confidence
at UDEMY
- 1 hour of video content
- Earn a certificate upon successful completion
- Gain Lifetime Access to Courseware
Managing Difficult Conversations with skill and confidence at UDEMY Course details
Managing Difficult Conversations with skill and confidence
at UDEMY
Skills you will learn
Who should do this course?
- Anyone who wants to learn about how to approach a conversation that may be challenging and ensure that it reaches a positive and constructive conclusion.
- The course will be of particular interest to managers, team leaders and business owners.
What are the course deliverables?
- recognise the most common mistakes we make when having a difficult conversation and know how to avoid them
- prepare for a difficult conversation
- employ key communication skills
- stay calm and defuse emotionally-charged situations
- look beyond the immediate situation and get to the root of a problem
- find mutually acceptable and sustainable solutions
- negotiate effectively and agree a way forward
- monitor progress and ensure that the problem doesn't recur
More about this course
- Having the skills and confidence to handle difficult conversations with staff is an essential part of being an effective manager. This course aims to remove the fear factor from difficult conversations and show how the right approach can help turn that tough talk into a constructive dialogue.
- It could be addressing someone's behaviour or work performance, breaking the news about redundancies, turning someone down for promotion or trying to get a long-term absentee back to work. Whatever the issue at stake, being able to approach these kinds of difficult conversations constructively is a crucial skill for managers. A positive outcome can mean the difference between an employee becoming more engaged and productive, or getting increasingly dissatisfied, going absent or even making a grievance claim.
- This course uses powerful original drama and insight from leading workplace mediation experts to look at difficult conversations in a new light and demonstrate how to achieve the outcome you want.
Managing Difficult Conversations with skill and confidence at UDEMY Curriculum
Managing Difficult Conversations with skill and confidence
at UDEMY
Introduction
Why are some conversations challenging?
Difficult and sensitive issues
Why difficult conversations can go wrong
Section 2: Check your understanding
Preparing for the conversation
Doing your research and choosing a time and location
Section 3: Check your understanding
Good communication
Words, tone and body language
Conversation techniques
Section 4: Check your understanding
Making your conversation a success
Nine ways to success: Part 1
Nine ways to success: Part 2 - The BUILD model
Section 5: Check your understanding
Drama and analysis
Drama 1
Drama 1: Analysis
Drama 2
Drama 2: Analysis
Drama 3
Drama 3: Analysis
Drama 4
Drama 4: Analysis
Assessment quiz
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