Operations Systems Excellence
- Offered byCoursera
Operations Systems Excellence at Coursera Overview
Duration | 19 hours |
Start from | Start Now |
Total fee | Free |
Mode of learning | Online |
Official Website | Explore Free Course  |
Credential | Certificate |
Operations Systems Excellence at Coursera Highlights
- Earn a Certificate upon completion
Operations Systems Excellence at Coursera Course details
- This course will provide an introduction not only into the development of operational systems but more importantly into the how operating methods can help achieve corporate excellence
- Operations management is concerned with the design, planning and control of operating systems for the provision of goods and services
- The sole task of organisations is to either deliver customers the services that they require, or design, manufacture, and deliver products that customers are after
Operations Systems Excellence at Coursera Curriculum
Week 1: What is operations excellence?
OM in context
Volume and variety
Introduction
Start a study journal
Defining operations management - Pashley cycles
Activity - Reflect on OM in life
Activity - Case study on complex operation coordination (aeroplane turnaround)
The 4V theory of operations management
Further reading
Summary
What is operations excellence?
Week 2: Operations strategy for excellence
Operations strategy
Defining services
Introduction
Activity - Zara's operations strategy
The four-stage model
Activity - Defining services
Summary
Operations strategy for excellence
Week 3: Process design for excellence
Course conclusion
Introduction
The chocolate production process
Activity - Case study: Dell make to order
Activity - Case study: What Tesla needed to learn to compete with existing car makers
Summary
Process design for excellence
Operations Systems Excellence at Coursera Admission Process
Important Dates
Other courses offered by Coursera
Student Forum
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