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Oracle Service Center Implementation Professional Exam Number: 1Z0-1038-22 

  • Offered byOracle

Oracle Service Center Implementation Professional Exam Number: 1Z0-1038-22
 at 
Oracle 
Overview

Gain a comprehensive overview of oracle certification

Mode of learning

Online

Credential

Certificate

Oracle Service Center Implementation Professional Exam Number: 1Z0-1038-22
 at 
Oracle 
Highlights

  • Earn a certificate of completion
Details Icon

Oracle Service Center Implementation Professional Exam Number: 1Z0-1038-22
 at 
Oracle 
Course details

More about this course
  • This course demonstrated the knowledge required to create queues and assignments, implement automation and customization of user interfaces and business processes, set up processes between Customers and Agents, and create and manage Reports

Oracle Service Center Implementation Professional Exam Number: 1Z0-1038-22
 at 
Oracle 
Curriculum

B2C Service Products and Services

Explain B2C Service products and services

Describe Service Level Agreements

Service Console Core Features and Access

Perform an initial setup and set up the Service Console

Describe Core Business Objects

Set Up Navigation, Permissions and User Accounts

B2C Service User Interface and Processes

Describe message bases

Implement user Interface modifications and automation (workspaces)

Processes between Customers and Agents

Describe agent assistance

Describe standard text and variables

Create message templates

Describe mail and mailboxes

Reports

Describe B2C Service Analytics

Customize reports

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Oracle Service Center Implementation Professional Exam Number: 1Z0-1038-22
 at 
Oracle 

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