Product Development: Customer Journey Mapping with Miro 

Use Miro as a business tool and learn how to customize our project template using Miro’s features

Evaluate value for the customer, personas analysis and relate it to the hands-on project map

Define the main stages of the customer journey map

Analyse the journey processes and define the customer mapping for the Awareness phase

Define and identify the customer path for the Discovery phase

Define and classify the Engagement phase customer path

Define and identify the customer path for the Purchasing and Attendance phases

Understand and classify the post service stage customer path and plan for the next steps