Quality Improvement Fundamentals

Offered byAmerican Society for Quality (ASQ)

Quality Improvement Fundamentals
at
American Society for Quality (ASQ)
Overview

Learn how quality fundamentals can transform your organization. Review and apply the commonly used quality tools and techniques for problem solving and process improvement

Duration	4 hours
Total fee	₹30,587
Mode of learning	Online
Official Website	Go to Website
Credential	Certificate

Quality Improvement Fundamentals
at
American Society for Quality (ASQ)
Highlights

Earn a certification after completion

Quality Improvement Fundamentals
at
American Society for Quality (ASQ)
Course details

Skills you will learn

Operations Process Improvement Quality Management

Who should do this course?

Managers, supervisors, and employees who need to have an awareness of the fundamentals of quality concepts for organizations

What are the course deliverables?

Understand how quality benefits employees, the organization, and customers
Explore and apply the concepts of quality management and process control and improvement
Review and apply the commonly used quality tools and techniques for problem solving and process improvement

More about this course

Build basic quality awareness and competency in your service organization. This essential course sets a foundation on which you can build more advanced quality methods and tools. Increase your knowledge and understanding of how to use quality practices and principles in operations
ASQ courses provide online access to the digital course content for 365 days, beginning five days before the first day of your course

Quality Improvement Fundamentals
at
American Society for Quality (ASQ)
Curriculum

Course Overview

Introductions

Course agenda

Benefits of Quality

Benefits of quality: employees, organization, customers

Activities associated with each group

Quality Management & Process Improvement

Quality management systems & the key components

Methods for customer feedback

Quality Tools

Why use quality tools?

Root cause vs. symptoms

Debrief and Wrap-Up

Activity: Next steps

Wrap-up

Quality Improvement Fundamentals
at
American Society for Quality (ASQ)
Faculty details

Timothy King

Tim King has been an ASQ course instructor and developer for 25 years. Early in his career with GE, he held leadership positions of Supervisor- Engineering Training Programs, and Engineering Manager. Tim launched his consulting and training business to provide quality and leadership training programs for his clients. Tim conducts over 45 courses a year to many sectors and to staff of all levels, including senior management.

Debra Owens

Deb Owens is the president/principal consultant of Owens Management Consulting, a process and performance improvement solutions firm, established in 1993. They provide consulting, training, and coaching for manufacturing, service, health care and public sector organizations world-wide. In her career, Deb provided process and knowledge management expertise to maximize VA hospital health IT investments, and Stood Up the DoD, Medical Command, Acquisitions Office LSS Program, identifying high-impact core value streams, performance gaps, and projects to close gaps.